Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day
Autor Linnda Durreen Limba Engleză Paperback – 16 mar 2010
In Surviving the Toxic Workplace, syndicated author and psychotherapist Linnda Durre teaches you how to pinpoint and treat these office maladies with effective communication and conflict negotiation techniques that are sure to bring you peace of mind and peace at work.
Surviving the Toxic Workplace shows you:
- Why these office conflicts erupt
- How to identify and treat the 12 most common types of toxic co-workers, situations, and environments
- The seven components of effective communication techniques you can use in various situations
- How to deal with different conflict styles
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Specificații
ISBN-13: 9780071664677
ISBN-10: 007166467X
Pagini: 250
Dimensiuni: 152 x 226 x 13 mm
Greutate: 0.34 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
ISBN-10: 007166467X
Pagini: 250
Dimensiuni: 152 x 226 x 13 mm
Greutate: 0.34 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
Cuprins
1.Introduction
Part 1: Staff Infections
2.What They Are and Why They Happen
3.The Negative Side Effects of Staff Infections
4.Why Office Germs are so Contagious
5.How Staff Infections Can Hurt Your Company
Part 2: How to Recognize Staff Infections
6.Knowing Your Blood Type: Are You Negative or Positive?
7.Making a Diagnosis: A Profile of the 12 most common staff infections.
8.Performing A Check-Up: Which staff infection are you dealing with?
9.Wash Your Hands Before Approaching: General Advice on Dealing with Toxic People
Part III: Treatment Options for Staff Infections
10.Inoculating Yourself: Preparing Yourself to Deal with a Staff Infection
11.X-Ray, Stat!: The Core Essentials of Communications
12.The Seven Components of Effective Communication
13.Dealing with different Conflict Styles
14.The Sandwich Communication Technique
15.Proven Assertiveness Techniques that Work
Part IV: The Follow-up Visit
16.Best & Worst Case Scenarios
17.Is this a Life Worth Saving?
18.Preventing Further Infection
19.When It’s Time to Pull The Plug
Part 1: Staff Infections
2.What They Are and Why They Happen
3.The Negative Side Effects of Staff Infections
4.Why Office Germs are so Contagious
5.How Staff Infections Can Hurt Your Company
Part 2: How to Recognize Staff Infections
6.Knowing Your Blood Type: Are You Negative or Positive?
7.Making a Diagnosis: A Profile of the 12 most common staff infections.
8.Performing A Check-Up: Which staff infection are you dealing with?
9.Wash Your Hands Before Approaching: General Advice on Dealing with Toxic People
Part III: Treatment Options for Staff Infections
10.Inoculating Yourself: Preparing Yourself to Deal with a Staff Infection
11.X-Ray, Stat!: The Core Essentials of Communications
12.The Seven Components of Effective Communication
13.Dealing with different Conflict Styles
14.The Sandwich Communication Technique
15.Proven Assertiveness Techniques that Work
Part IV: The Follow-up Visit
16.Best & Worst Case Scenarios
17.Is this a Life Worth Saving?
18.Preventing Further Infection
19.When It’s Time to Pull The Plug