Systems Analysis and Design Fundamentals: A Business Process Redesign Approach goes significantly beyond what one would normally find in a systems analysis and design text in terms of business process redesign, as well as related emerging trends in business. As such, it breaks new ground in the teaching of systems analysis and design, by preparing students to operate in work environments where rarely straight automation of business process (i.e., without being preceded by business process redesign) leads to significant gains in quality or productivity.