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Systems and Procedures For The Modern Office de Judith C. Simon

Systems and Procedures For The Modern Office

Autor Judith C. Simon, Lillian H. Chaney
en Limba Engleză Paperback – dec 1992
This edition eases the transition from classroom to office with real-life activities and examples, while priority-setting and human relations exercises help students develop decision-making skills that will aid them throughout their business career.
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Specificații

ISBN-13: 9780138804770
ISBN-10: 013880477X
Pagini: 378
Dimensiuni: 210 x 279 x 15 mm
Greutate: 1.12 kg
Ediția:1
Editura: Prentice-Hall
Locul publicării:Upper Saddle River, United States

Cuprins



Employees' Manual
PART I. PLANNING AND ORGANIZING.
 1. Company Image.
 2. Time Management.
 3. Safety and Security.
 4. Sources of Information.
PART II. WRITTEN COMMUNICATION FORMATS.
 5. Letters and Memorandums.
 6. Tables.
 7. Business Reports.
 8. Other Types of Written Communication.
PART III. ADDITIONAL WRITTEN COMMUNICATION CONSIDERATIONS.
 9. Design and Use of Office Forms.
10. Message Composition.
11. Proofreading and Editing.
12. Word Processing and Microcomputer Equipment.
PART IV. ORAL AND NONVERBAL COMMUNICATION.
13. Telephone Techniques.
14. Scheduling Appointments.
15. Receiving Visitors.
16. Nonverbal and Intercultural Communication.
PART V. MAIL MANAGEMENT.
17. Incoming Mail.
18. Outgoing Mail.
PART VI. RECORDS CREATION AND MANAGEMENT.
19. Reprographics Processes.
20. Records Management.
PART VII. OTHER OFFICE ACTIVITIES.
21. Business Travel.
22. Meeting and Conferences.
23. Financial Activities.
PART VIII. PREPARATION FOR CONTINUED OFFICE SUCCESS.
24. Evaluation of Employee Performance.
25. Professional Growth and Development.
26. The Job Application Process.
Glossary.
Orientation.
Department Activities.
Appendix.
Index.

Caracteristici

  • presents timely coverage of non-verbal and intercultural communication.
  • expands the chapter on records management.
  • revises and expands hands-on activities and projects.
  • closes each chapter with terms, questions for discussion, projects and activities.
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