Techniques for Dealing with Conflicts: Confrontation and Mediation skills is an excellent resource for anyone who deals with conflict. A must read for anyone planning mediation and persons involved in achieving harmonious relationships. It is timely, and provides step-by-step options for resolving disputes in an easy-to-read style.- Rev. Dr. Gordon C. Evans, Minister, St. Paul's United Church, Montego Bay, Past Moderator-United Church in Jamaica and the Cayman Islands, Member - Police Public Complaints Authority.This book is a very useful contribution to what more needs to be done in the area of disputes, conflicts and violence. The author takes the reader systematically through the conflict and mediation process and gives in each of the chapters specific examples as to how to deal with the issue being discussed. The book is strongly recommended for pastors and church counselors, guidance counselors in schools, the police, service clubs and community organizations.- Dr. AW Sangster, Past President, University of Technology, Jamaica.I strongly recommend Morrison's book as an essential reading for anybody who wants to achieve personal empowerment; for those who care about the mother who cries out in anguish at the senseless killing of her son; for those who are tired of violence and yearning for peace; and, finally, for those of us who want to be part of a future community where the reigns of peace, prosperity and social inclusion form part of a new frontier where we can all proclaim to be truly free at last from the vortex of social decadence.-Mr. Danny Roberts, Vice-President, Jamaica Confederation of Trade Unions.G. Everald Morrison is a social justice professional with over twenty-eight years' experience in the Candian justice system. His main areas of expertise are COnflict Resolution Management, Human Rights, Police / Community Relations, Community Development and Training. He is a graduate of the University of Toronto in Sociology and Criminology and certified as a mediator by the University of Windsor Law School.