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Telecom Audit

Autor M Mastel
en Limba Engleză Paperback – 15 mar 2003
Phone systems, service, data networks, and the Internet are critical pieces of any company’s communications. And most IT professionals don’t understand the effects of deregulation and parallel technologies on the bottom line. Telecommunications companies have more than a 30% error rate on their billing each month. There are only about 4,000 telecom consultants in the country who do nothing but find errors on bills. The economy seems to be crying out for just this type of study. This work explores the various technologies in terms of cost and ROI, sets up some case studies to solve real communications issues, offers cheap ways to meet bandwidth requirements, looks at the players in the marketplace in terms of technology as well as cost, explains what a tariff is and how it can be made to work for you, gives a better understanding of telecom taxes, which ones are required and to what degree, and provides international strategies to manage costs of a national and global network. Reading this book will be like hiring that telecom consultant. ·SAVINGS!!! – realize 40-60% savings with the information contained in the book ·“Show me the money” demo included·Review – assessing bills to know if you’re overpaying·Analysis – benchmarking, comparative technologies, ROI, tariff info, etc.·Negotiation – how to work with your various services to ensure you’re getting the best rates possible·Cost Justification – finding costs in other areas to justify expenditure in technology·Vendor Management – understanding where and how to go to get the best price·Recovery of capital – finding out if and when you’ve overpaid, and getting back $ when it’s due·Tax Rebates, Relocations, Growth Assessment, and Telemanagement – exploring all the angles to get the most of your telecom dollars
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Specificații

ISBN-13: 9780071410540
ISBN-10: 0071410546
Pagini: 403
Dimensiuni: 185 x 231 x 29 mm
Greutate: 0.74 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill Education
Locul publicării:United States

Cuprins

Foreword

Preface

Acknowledgments

List of Telecom Acronyms

Chapter 1: Introduction

Chapter 2: The Black Hats and the White Hats

Chapter 3: Demystifying Your Phone Bill

Chapter 4: Managing Your Local Phone Bill

Chapter 5: Optimizing Local Services

Chapter 6: Long-Distance Auditing

Chapter 7: Toll-Free Services

Chapter 8: Auditing Contracts

Chapter 9: Wireless

Chapter 10: Taxes and Surcharges

Chapter 11: Using Technology to Save Money: Access Technologies

Chapter 12: Using Technology to Save Money: Transport Technologies

Chapter 13: Performing a Cost-Benefit Analysis

Chapter 14: International Considerations

Chapter 15: Conclusion

Appendix A: Common Uniform Service Order Codes

Appendix B: Audit Plan

Appendix C: Worksheet for Rough Comparison of Long-Distance Plans

Appendix D: A Brief View of Current International Telecom Trends

Appendix E: List of Reliable Vendors and Consultants

Appendix F: Managing Your Issues with the LEC

Appendix G: Erlang Table

Appendix H: Glossary

Appendix I: Bibliography

Index