Ten Steps to Itsm Success
Autor It Governance, Angelo Esposito, Timothy Rogersen Limba Engleză Paperback – 6 feb 2013
Preț: 375.35 lei
Nou
Puncte Express: 563
Preț estimativ în valută:
71.86€ • 74.69$ • 59.58£
71.86€ • 74.69$ • 59.58£
Carte tipărită la comandă
Livrare economică 05-19 februarie 25
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9781849284561
ISBN-10: 1849284563
Pagini: 266
Dimensiuni: 152 x 229 x 14 mm
Greutate: 0.36 kg
Editura: Itgp
ISBN-10: 1849284563
Pagini: 266
Dimensiuni: 152 x 229 x 14 mm
Greutate: 0.36 kg
Editura: Itgp
Notă biografică
Cuprins
Introduction; 1.Setting the Stage; 2.Inventory the Current Service Offering; 3.Validate the Current Service Model; 4. Establish an ITSM Steering Committee; 5. Define the Ideal Target State; 6. Create the IT Strategic and Tactical Plans; 7. Define Organizational Roles and Responsibilities; 8. Standardized Development Approach; 9 Strategy and Planning; 10. Logical and Physical Design; 11. Build and Test; 12. Conduct Service and Process Health Assessment; 13. Analysis and Deployment; 14. Operation and Sustainment; 15. Balanced Scorecard and Continual Improvement; 16: Putting it all Together; Appendix A: Business Plan Template; REFERENCES;ITG RESOURCES.