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The Art of Complaining de Phil Edmonston

The Art of Complaining: Lemon-Aid: Self-Help

Autor Phil Edmonston
en Limba Engleză Paperback – 13 sep 2013
Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field. 

The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canadaâ??s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canadaâ??s toughest customer.
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Specificații

ISBN-13: 9781459719415
ISBN-10: 1459719417
Pagini: 115
Ilustrații: 62
Dimensiuni: 155 x 228 x 8 mm
Greutate: 0.2 kg
Ediția:Nouă
Editura: Dundurn Group (CA)
Seria Lemon-Aid: Self-Help

Cuprins

  1. Why Complain?
  2. A Need for Provincial Lemon Laws
  3. Legal Rights and Wrongs
  • Autos
  • Food
  • Services
  • Vacations
  • Government
  1. Complaint Letters That Work
  2. Favourable Judgments
  3. Internet Resources

Notă biografică

Phil Edmonston, Canada's toughest customer, is a former MP and Consumers Union board member. For over 42 years he has written more than 140 Lemon-Aid bestsellers. About three decades ago Nissan and Honda sued Phil for $5 million â?? and lost. He regularly gets tossed out of auto shows. Currently, he lives in Panama.

Descriere

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference ... these issues and more are examined in The Art of Complaining. Phil Edmonston's newest book helps consumers come out ahead when products, services, and organizations fail to deliver.