Many IT professionals who find themselves in a management position for the first time can find it daunting. With this book you will learn that management is about people rather than process or procedure, it is an art rather than a science. There is no one particular right way, your approach has to be geared to the individual and the task in hand. With a focus on practical advice, this book will provide you with theory, hints and tips, case studies and examples from the world of IT management. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results. 'As ever, Robina is able to underline that effective management is truly an art. Combining simple models and powerful examples, this book is a must read for new and more seasoned IT managers alike.' Richard Davies, Managing Director, Leading Edge Forum -- 'It's taken me years to figure this stuff out! Robina brings together years of experience and practical tips for taking that first scary step onto the IT leadership ladder.' Neil Williams, Head of Business Development for a large government IT department