You are the master of your own destiny! After holding a management position for many years, I always wanted to be able to pass on my wisdom and experiences to others. Therefore, following my last management role in 2010, I obtained further qualifications that enabled me to embark on a life long journey as a certified coach and facilitator. Your future career depends on what you decide to do today. Your career is in your hands! In this book, I will share with you the experiences and insights I have gained in three different continents to show that Service Management is not difficult provided that you have the skills and knowledge to perform the role. The challenging aspect of the whole process is the juggling of personalities as no two persons are alike. As we are all different, finding a style from my book or developing your own style is crucial if you wish to succeed further in your career. May you be blessed with goodness, greatness and kindness, and above all, success! ¿TONY FOON has had the privilege of working with many brands such as BMW, Volvo, Audi, Jaguar, Land Rover, Mini, Honda, Holden, Subaru, Mazda and Mercedes Benz. He has delivered workshops throughout the Asia Pacific region including, Singapore, Hong Kong, Malaysia, Taiwan, Thailand, Sri Lanka, Philippines and New Zealand. He is a Consultant, Trainer, Coach and Mentor and resides in Melbourne, Australia