The Best Service Is No Service – How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs de B Price

The Best Service Is No Service – How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Autor B Price

en Limba Engleză Hardback – 8 apr 2008

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

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Specificații

ISBN-13: 9780470189085
ISBN-10: 0470189088
Pagini: 336
Ilustrații: Illustrations
Dimensiuni: 152 x 229 x 18 mm
Greutate: 0.52 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Public țintă

Managers, CRM, executives, customer service, sales, marketers, operations