The Big Miss: How Organizations Overlook the Value of Emotions
Autor Zhecho Dobreven Limba Engleză Paperback – 4 aug 2022
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Specificații
ISBN-13: 9781637422564
ISBN-10: 1637422563
Pagini: 220
Dimensiuni: 152 x 229 x 12 mm
Greutate: 0.3 kg
Editura: Business Expert Press
ISBN-10: 1637422563
Pagini: 220
Dimensiuni: 152 x 229 x 12 mm
Greutate: 0.3 kg
Editura: Business Expert Press
Notă biografică
Zhecho Dobrev has devoted his career to the art and science of customer experience management. He is one of the leading principal consultants in Beyond Philosophy, whom the Financial Times have ranked as one of the top consultancies for the last four years.
Zhecho's thought-leadership in the field is ingrained in practice. For more than 10 years, Zhecho has been helping many of the world's most renowned organizations improve their customer experience including American Express, FedEx, and Caterpillar.
Zhecho's thought-leadership in the field is ingrained in practice. For more than 10 years, Zhecho has been helping many of the world's most renowned organizations improve their customer experience including American Express, FedEx, and Caterpillar.