The leasing out or contracting out a part or the whole process of a business is known as outsourcing. It may include domestic outsourcing and foreign outsourcing, termed offshoring. Outsourcing is a phenomenon related to supply chain management and many innovative practices have been attached to it such as time tracking software, voice over IP, instant messaging, etc. Call centers are the most common institutions that have been established through outsourcing. This book explores all the important aspects of outsourcing in the present day scenario. Coherent flow of topics, student-friendly language and extensive use of examples make this book an invaluable source of knowledge.