The Consultant's Scorecard, Second Edition: Tracking ROI and Bottom-Line Impact of Consulting Projects
Autor Jack Phillips, Patti Phillipsen Limba Engleză Hardback – 16 feb 2011
The Consultant’s Scorecard offers simple data collection techniques for measuring the value of a project in six key areas:
- Client satisfaction
- New knowledge and skills acquired by the client
- Successful project implementation
- Business unit impact
- Return on investment
- Intangible benefits
The key concept in any consulting project today is "accountability." Senior managers are being held more and more accountable for the consulting fees they pay out--so they're requiring more accountability from consultants. The Consultant's Scorecard helps both parties involved in the process form rocksolid measurements of the value of any project.
PRAISE FOR THE PREVIOUS EDITION OF THE CONSULTANT’S SCORECARD:
"Jack Phillips's unique approach to measuring the return on investment of consulting makes The Consultant's Scorecard a must-read for anyone involved in the consulting process." -- Stephen R. Covey, author of the bestseller The 7 Habits of Highly Effective People
Consulting clients are demanding more and more assurance that the large fees they pay will bring measurable results to their organizations. The Consultant's Scorecard is the tool you need to create effective impact and ROI statements for every project proposal you submit. Consultants and ROI experts Jack and Patti Phillips show how to measure and report value,results, and impact to dramatically expand your business. The Consultant's Scorecard includes:
- Examples of successful projects
- Important trends and timely issues
- Downloadable tools provided online
- Expansive self-assessment checklist
- Templates for easy use
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Specificații
ISBN-13: 9780071742825
ISBN-10: 0071742824
Pagini: 288
Dimensiuni: 163 x 236 x 24 mm
Greutate: 0.55 kg
Ediția:2. Auflage.
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
ISBN-10: 0071742824
Pagini: 288
Dimensiuni: 163 x 236 x 24 mm
Greutate: 0.55 kg
Ediția:2. Auflage.
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:United States
Cuprins
Part 1: Setting the Stage; Chapter 1. The Need for Consulting Accountability from the Client Perspective; Chapter 2. What's in it for Me: How Consultants Can Prove the Value of their Work to Clients; Chapter 3. Initial Analysis and Planning; Part 2: The Six Measures; Chapter 4. Was it Useful: How to Measure Reaction and Satisfaction; Chapter 5. What Did the Client Org Learn: HT Measure Skill and Knowledge Changes; Chapter 6. Was the Intervention Planned Properly: HT Measure Implementation, Application, and Utilization; Chapter 7. What Was the Impact: HT Capture Business Impact Data; Chapter 8. HT Calculate and Interpret ROI and other Measures of Financial Payoff; Chapter 9. HT Capture and Report the Non-Financial Benefits; Part 3: Key Issues with the Measures; Chapter 10. Separating the Consulting Impact from Other Factors; Chapter 11. How to Convert Business Measures to Monetary Values; Chapter 12. How Much Did It Cost: Monitoring the True Costs; Part 4: Challenges; Chapter 13. HT Build a Business Case for the Consulting Expense; Chapter 14. HT Provide Feedback and Communicate Results to Clients; Chapter 15. Overcoming Resistence and Barriers to Measuring Consulting ROI