The Customer-Driven Company: Moving from Talk to Action de R. C. Whiteley

The Customer-Driven Company: Moving from Talk to Action

Autor R. C. Whiteley

en Limba Engleză Paperback – 21 apr 1993

Rated byFortuneMagazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

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Specificații

ISBN-13: 9780201608137
ISBN-10: 0201608138
Pagini: 320
Dimensiuni: 152 x 229 x 19 mm
Greutate: 0.5 kg
Ediția:Revised
Editura: BASIC BOOKS
Colecția Basic Books

Notă biografică

Richard C. Whiteley,one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.