The Customer Model of Higher Education: Equity in Higher Education Theory, Policy, and Praxis, cartea 4

The Customer Model of American Higher Education: The Tail Wagging the Dog is part of a public discussion as to why American higher education, once rated number one in the world, is now rated number twelve. Its purpose is to expose the many drawbacks of the present system of evaluating college teaching. The Customer Model of American Higher Education also raises questions about the role social class plays in American academia today, especially where the customer model is involved. The Customer Model of American Higher Education is based on a wide variety of sources; among them some of Soucy's own teaching, the experiences of other teachers with student evaluations, along with research studies of undergraduate culture. The Customer Model of American Higher Education describes how various students view their college educations, ranging from students at large public universities, to those at small selective private schools, in addition to students at community colleges. The Customer Model of American Higher Education is a provocative book, one that might upset some defenders of student evaluations of college teaching, while pleasing teachers who no longer want to see the drawbacks of the customer model of education brushed under the rug.