In this page-turning book of business fiction, Jonathan Smith provides you with all the basics for what is a often thought as an 'easy' role in the organisation: Training and Development. He provides a simple five-step process to success for anyone moving into L&D. Philip, an average salesman at Woodroot Hosting, is asked to set up an internal Training department and help them switch sales from products to solutions. He soon discovers that there are some things he just cannot talk his way out of, and his lack of knowledge of learning is one of them. Enter an unlikely mentor in the form of an old client. When she puts together a plan to walk Philip through the learning process, he is just about desperate enough to try it. The blueprint for success that they form is both simple and easy to action in any organisation. And the results that Philip achieves are not limited to the classroom.