The Economics of Benchmarking: Measuring Performance for Competitive Advantage

en Limba Engleză Hardback – 24 noi 2008

For businesses seeking to gain the edge over their competitors, benchmarking is an increasingly popular tool used to compare operations and performance. ten Raa elegantly presents the techniques and theory to explain how performance indices and rankings are developed and how they can be used to improve efficiency, productivity and profitability.

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Specificații

ISBN-13: 9780230224384
ISBN-10: 0230224385
Pagini: 128
Dimensiuni: 138 x 216 x 15 mm
Greutate: 0.23 kg
Ediția:2008
Editura: Bloomsbury Publishing
Colecția Red Globe Press
Locul publicării:London, United Kingdom

Caracteristici

Accessible to readers who are not familiar with mathematical techniques (linear programming), especially business students

Notă biografică

Thijs ten Raa has been affiliated with NYU and Erasmus University and is now Associate Professor of Economics at Tilburg University, The Netherlands. He has published eight books, and numerous articles. In 2006 he was awarded the Wassily Leontief Centennial Medal.

Cuprins

What is Benchmarking and Why is it Useful? Linear Programming in one Lesson The Technique of Benchmarking Case study 1: Spanish Restaurants Case study 2: Indian Banks Case study 3: Korean Quality Management Case study 4: Austrian Banking Deregulation Efficiency, Productivity and Profitability Case study 5: U.S. Manufacturing Case study 6: U.S. Hotels Case study 7: European Railways Efficiency Ranking Case study 8: Dutch Economics and Business Schools Returns to Scale Case study 9: U.S. Real Estate Investment Trusts Case study 10: European Railways Returns to Scale Concluding Remarks.

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