The Eight Essential Steps to Conflict Resolution
Autor Dudley Weeksen Limba Engleză Paperback – 31 dec 1993 – vârsta de la 18 ani
Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.
Preț: 130.90 lei
Nou
Puncte Express: 196
Preț estimativ în valută:
25.06€ • 26.05$ • 20.78£
25.06€ • 26.05$ • 20.78£
Carte tipărită la comandă
Livrare economică 06-20 februarie 25
Preluare comenzi: 021 569.72.76
Specificații
ISBN-13: 9780874777512
ISBN-10: 0874777518
Pagini: 304
Dimensiuni: 139 x 209 x 21 mm
Greutate: 0.27 kg
Ediția:Tarcher/Perigee
Editura: Tarcherperigee
ISBN-10: 0874777518
Pagini: 304
Dimensiuni: 139 x 209 x 21 mm
Greutate: 0.27 kg
Ediția:Tarcher/Perigee
Editura: Tarcherperigee
V-ar putea interesa
-
Preț: 248.16 lei -
Preț: 193.11 lei -
Getting MoreStuart DiamondPreț: 72.89 lei -
-22%Preț: 330.09 lei424.85 lei -
The Yes Book: The Art of Better NegotiationClive Rich-16%Preț: 90.65 lei108.09 lei -
Preț: 102.53 lei -
Preț: 83.95 lei -
Harvard Business Review on Winning NegotiationsHarvard Business PressPreț: 116.06 lei -
Preț: 155.91 lei
Cuprins
Preface
Part I: Understanding Conflict
Chapter 1: A New View of Conflict
Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
Chapter 3: The Ingredients of Conflict
Chapter 4: The Conflict Partnership Process
Part II: The Eight Essential Steps to Conflict Resolution
Step 1: Create an Effective Atmosphere
Step 2: Clarify Perceptions
Step 3: Focus on Individual and Shared Needs
Step 4: Build Shared Positive Power
Step 5: Look to the Future, Then Learn from the Past
Step 6: Generate Options
Step 7: Develop "Doables": The Stepping-stones to Action
Step 8: Make Mutual-Benefit Agreements
Afterword
Appendix A: Handling Frequent Problem Areas
Dealing with Anger
When One Party Thinks There Is No Conflict
When You Feel Unsure About Confronting Someone
When the Other Party Seems Not to Want a Resolution
Dealing with People Who Only Want Things Their Way
Dealing with Conflicts Involving Injustices
Dealing with Seemingly Unresolvable Conflicts
When to Seek a Third-Party Facilitator
Conflict Partnership Third-Party Facilitation Skills
Appendix B: Two Cases That Demonstrate the Conflict Partnership Process
Index
Part I: Understanding Conflict
Chapter 1: A New View of Conflict
Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
Chapter 3: The Ingredients of Conflict
Chapter 4: The Conflict Partnership Process
Part II: The Eight Essential Steps to Conflict Resolution
Step 1: Create an Effective Atmosphere
Step 2: Clarify Perceptions
Step 3: Focus on Individual and Shared Needs
Step 4: Build Shared Positive Power
Step 5: Look to the Future, Then Learn from the Past
Step 6: Generate Options
Step 7: Develop "Doables": The Stepping-stones to Action
Step 8: Make Mutual-Benefit Agreements
Afterword
Appendix A: Handling Frequent Problem Areas
Dealing with Anger
When One Party Thinks There Is No Conflict
When You Feel Unsure About Confronting Someone
When the Other Party Seems Not to Want a Resolution
Dealing with People Who Only Want Things Their Way
Dealing with Conflicts Involving Injustices
Dealing with Seemingly Unresolvable Conflicts
When to Seek a Third-Party Facilitator
Conflict Partnership Third-Party Facilitation Skills
Appendix B: Two Cases That Demonstrate the Conflict Partnership Process
Index
Notă biografică
Dudley Weeks, Ph.D., has worked with conflicting parties in more than sixty countries and has counseled thousands of families, businesses, and communities in the United States.
Descriere
Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.