The Emotionally Intelligent Physician Leader

Susan Fink Childs, FACMPE, a native of Glen Cove, New York, currently resides in Rougemont, North Carolina, with her husband, Garry, and one very spoiled cat. Her daughter, Cady, son Jacob, and daughter-in-law Mellissa also live locally, providing remarkable family meals, conversations, and gatherings.Ms. Childs established her career in Public Accounting and Medical Administration before forming Evolution Healthcare Consulting in 2002. She has over 30 years of experience in healthcare medical practice management and is a board-certified fellow of the American College of Medical Practice Executives (ACMPE).Susan is a subject matter expert in the Structural Equation Model (SEM) program on Emotional Intelligence and Practice Operations, applying awareness with experience guiding dynamic and practical workshops and practice retreats. Recognized for her trusted professionalism and proven approaches, she helps medical practices establish conscious processes and strategies that encourage and promote self-awareness. She believes every practice can create high-performance teams.Childs has an extensive background in medical practice operations, personnel and role development, revenue cycle management, front desk Time of Service (TOS) collections, communication, customer service, and physician communications. Susan is a national presenter and international author for organizations including AAPL, AAOE, AAP, MGMA, Ascent, ACC, and the AMA. She also served as the ACMPE Education Advancement Chair with MGMA.Ms. Childs is known for recognizing ingenuity and resourcefulness and bringing out the best in the medical office staff. Over her career, she has recruited employees from restaurants and donut shops solely due to observation of those people who take extra steps and initiative in their roles. Her objective is to help practices build compassionate, accessible care while ensuring each staff member is respected and recognized for their value, impact, and contributions to the practice.