The Employee is Always Right is a guide to Customer Service, Employee Satisfaction, and Competitive Advantage in the marketplace. By taking the viewpoint of customers, employers, employees, owners, and management this book will introduce you to the concept of Employee Service and why this will be the key differentiator for business success into the future. Attraction and retention of employees is key to the success and well-being of any organization and all of its stakeholders. Learn how to develop a culture of Employee Service within your organization and harness the potential of your existing and future talent. And always remember: The Employee is Always Right