The Exceptional PA - move from good to great Times have changed enormously since the "tea and typing" days of the assistant. PAs and EAs are now strategic business partners and emotionally intelligent leaders who work with their managers to achieve their objectives for the success of their organisation. This book assumes you already have the basic IT and organisational skills that create a good assistant and will take you to the next level to become an exceptional PA. It covers: How we communicate Develop your confidence Gain respect by being assertive Develop excellence and relationships through NLP techniques Manage staff successfully Be a great leader Network successfully Ensure positive perceptions Develop your emotional intelligence Set goals "The course was enlightening and informative" "I was able to practise some of the methods within an hour." "Very insightful. Practical hints and tips to enhance and improve the perception of the role of PA and build rapport with colleagues. Heather is an inspiration!" About the author, Heather Baker Heather had over twenty years' experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000. The company specialises in the training and development of PA and administrative staff, www.bakerthompsonassoc.co.uk. She now travels all over the world working with large and small companies to enable their office staff and PAs to work more effectively and efficiently. She is an acclaimed international speaker and has worked in a wide variety of places including London, Liverpool, Paris, Abu Dhabi, Dubai, Singapore, Washington DC, Shanghai, Melbourne, Sydney and Johannesburg. She is a bestselling author of books on speed writing, minute taking and business writing. She is the creator of the Bakerwrite speed writing system that is used all over the world. She worked for ICI Pharmaceuticals (now AstraZeneca) and Hewlett Packard; she spent five years in France working for the Commercial Director of Cognac Hine and then 10 years with Granada Media working up to Personal Assistant to the Managing Director, commuting regularly between their offices in Manchester and London. She wrote this book to help other administrators move from good to exceptional sharing her experience of being a high-level PA. Heather has been married to Ian since 1979 and they have two daughters, Ailsa and Erin. This book is dedicated to them with profound thanks for all their support over the years.