The Million Dollar Greeting
Autor Sachs, Daniel Cu Janet Scotten Limba Engleză Hardback
For more than twenty years, Dan Sachs has helped established and emerging businesses implement simple hospitality practices that grow profits quickly and create a culture of employee satisfaction and retention. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States, interviewing leaders from giants like Zappos and Hyatt Hotels to smaller names like Brooklyn Brewery and the Union Square Hospitality Group, to expose their proven practices for this and share how readers can easily implement the practices in their own business, no matter its industry, size, or location.
The original words of the business owners, including their practices, many of which are told for the very first time, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists in 2018 and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what hospitality practices lead to high financial rewards and the retention of top employees; the best ways to manage employees of all ages, from baby boomers to millenials, generations X and Y; what hospitality practices are critical now, capable of making or breaking a company; what practices are dated and should be ended; and what practices will grow increasingly critical for businesses to implement over the coming years.
People interviewed in the book include:
- Rob Siefker (Zappos)
- Mike McDerment (FreshBooks)
- Steve Hindy (Brooklyn Brewery)
- Ari Weinzweig (Zingerman's Delicatessen)
- Richard Coraine (Union Square Hospitality Group)
- Mark Hoplamazian (Hyatt Hotels
- Paul Speigelman (BerylHealth)
- Jerrod Melman (Lettuce Entertain You Enterprises)
- Nick Sarillo (Nick's Pizza & Pub)
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Specificații
ISBN-13: 9781948062145
ISBN-10: 1948062143
Pagini: 208
Greutate: 0.45 kg
ISBN-10: 1948062143
Pagini: 208
Greutate: 0.45 kg
Notă biografică
Cuprins
Introduction: A Brief (But Necessary) History of Customer Service
It All Starts with Hospitality, Baby
Section 1: The Evanglists
- Zingerman's: Laser-Focused on Customer Service
- Nick's Pizza & Pub: Employees in Charge
- BerylHealth: Everyone Deserves a “Thank You”
Section 2: The Transformers
Section 3: The Pragmatists
Lessons Learned