Bridging the gap between information system processes and online applications, this book offers a practical method for business or office process redesign and shows how simple models can be used to generate online services. The author explains the use of Office Process Redesign Language for determining how an office should be organized or re-organized. He details what tasks have to be undertaken to deliver the required services and how OPRL can be used to generate the technology infrastructure to support and take advantage of modern technology. Focusing on incremental and people sensitive approaches to redesign, the book is a communications tool for supporting business process management.