Every business has three areas of focus: a product or service, work processes and people. Most businesses do the first two right. Many struggle with the third. They focus on building their business, and ignore building their people. And as Zig Ziglar said, "You don't build a business-you build people-and then people build the business." As you read this book, you will realize that "The People Secret" is not a secret at all. We all know the right way to lead-and that there is no such thing as employee relations - only human relations. Jack Hoban and Jim Liggett retired from UPS with a combined 54 years of management experience. They understand that the best management people possessed strong people skills as well as strong operations skills. But it was their people skills that separated them from the rest.