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The Rebel Rules

Autor Chip Conley
en Limba Engleză Paperback – 31 dec 2000
When he was 26, Chip Conley broke the two cardinal rules of starting a business: he invested in an industry about which he knew nothing and he ignored the mantra "location, location, location." He bought a notorious "pay-by-the-hour" motel in a seedy San Francisco neighborhood.
A dozen years later, Chip is the "boy wonder" of the American travel industry, famous for his entrepreneurial genius, creativity, and sense of fun.
In "The Rebel Rules, " Conley shares his success secrets. He focuses on the primary traits -- vision, passion, instinct, and agility -- that characterize today's fast company leaders. His guidebook doubles as a toolbox for anyone -- whether a virgin entrepreneur or a corporate manager -- who wants to walk in step with today's business innovators.
"The Rebel Rules" will show you how to:
  • Tap into your natural talents and focus on what you can control
  • Build a fanatical customer base and create great buzz
  • Engage employees and encourage them to break the rules
  • Kick butt in business and still have a life

    With exercises and activities that will develop these and other business skills, "The Rebel Rules" will transform the way you approach your career.
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    Specificații

    ISBN-13: 9780684865164
    ISBN-10: 0684865165
    Pagini: 288
    Dimensiuni: 140 x 217 x 20 mm
    Greutate: 0.37 kg
    Ediția:Original
    Editura: Touchstone Books

    Notă biografică

    Chip Conley is the founder and owner of Joie de Vivre Hospitality, a management company that operates twenty-five diverse businesses. With an MBA from Stanford Business School, he lives in San Francisco.

    Descriere

    The entrepreneur the "Robb Report" called "a budding Malcolm Forbes" challenges conventional business methods and helps a new generation of leaders create and implement effective management systems to compete in the new world of fast companies.

    Cuprins

    Contents

    FOREWORD by Richard Branson

    I. INTRODUCTION

    The New Rules of Business

    Rebels Rule with Courage and Authenticity

    II. FEELING EIGHTEEN YEARS OLD AGAIN AND ACTING LIKE IT

    1. Getting in Touch with Your "Inner Rebel"

    Are You a Rebel?

    Finding Your Glass Slipper

    Business Rebel Hall of Fame Profile: Richard Branson

    Thinking of Your Life as a Novel

    Reconnecting with Your Childhood Passions

    How You Bucked the Norm: An Exercise

    How to Create Your Own Personal Mission Statement

    Learning from Your Job History

    The Frustrations Table: How to Bring About Personal Change


    2. What It Takes to Be a Rebel

    Putting Your Whole Body into It

    Eyes Represent Vision

    Heart Represents Passion

    How to Make Sure You're Not a Jerk

    Gut Represents Instincts

    Feet Represent Agility

    Business Rebel Hall of Fame Profile: Steve Jobs

    The Thirty-two Traits of Successful Rebels: How to Identify Your Own Unique Imprint

    Form Good Habits and Become Their Slave

    How to Use Your Past to Guide Your Future


    3. What Do You Stand For?

    Your Conviction Oven

    Integrating Your Values into the Workplace

    How to Create a Values Inventory for Your Company

    Business Rebel Hall of Fame Profile: Anita Roddick

    Creating Your Company's Core Values

    Identifying Misalignments in Your Company

    Core Values Create Company Value

    Finding Meaning in What You Do


    III. CREATING A REBEL REVOLUTION: THE FOUR TRAITS OF GROUNDBREAKING LEADERS AND COMPANIES

    4. Birthing a Rebel Company

    Chip's Story

    Business Rebel Hall of Fame Profile: Nick Graham

    How to Write a Foolproof Business Plan

    How to Create Your Own Business Model

    The Ten Questions Any Entrepreneur Should Ask Himself Before Getting into a New Business


    5. Communicating Your Vision

    The Visual Vision

    How to Create Your Own Visual Icon

    The Verbal Vision

    Business Rebel Hall of Fame Profile: Howard Schultz

    The Aspirational Vision


    6. Creating a Passionate Culture

    How to Figure Out Your Employees' Priorities

    Creating a King or Queen of Corporate Culture

    Developing Your Own Cultural Program

    Business Rebel Hall of Fame Profile: Herb Kelleher


    7. Building Corporate Instinct

    Open-Book Management

    The "Hunch Knack" Wins the Game

    Using Dashboards to Spread the Message

    Business Rebel Hall of Fame Profile: Michael Dell

    Leaders Are Learners Who Teach

    How to Create a Smart Company

    Creating Your Own Corporate University

    The Importance of Sharing Knowledge


    8. Promoting Fast Footwork: The Agile Company

    Inspiring Innovation in Your People

    Creating a Fast and Flexible Company

    Getting People to Embrace Change

    How Rebel Companies Make Whoopee

    How to Create Change

    Business Rebel Hall of Fame Profile: Dee Hock

    Seven Tips for Improving Your Company's Agility

    IV. BECOMING A MAGNET FOR GOOD PEOPLE

    9. Recruiting and Coaching Rebels

    Creating the Right Mix: Identifying Your Recruitment Needs

    Hiring Tips for the Harried Rebel

    How to Become the Boss You Always Wished You'd Had

    How to Interview Your Potential Employer

    Business Rebel Hall of Fame Profile: John (Jack) Welch, Jr.

    Inspiring Heroic Performance


    10. Collaborating with Young Talent

    Business Rebel Hall of Fame Profile: Master P (Percy Miller)

    Boomers Versus Xers

    Learning to Xercise

    How to Create a Joint Commitment


    11. Managing Diversity Like a Potluck

    Diversity Goes Beneath the Skin

    Creating a Diversity Audit

    Creating a Work Climate Survey

    Business Rebel Hall of Fame Profile: Oprah Winfrey

    Diversity Is Created One Person at a Time

    One Last Story


    V. BUILDING A REBEL REPUTATION IN THE WORLD

    12. Customer Service: Employees as Entrepreneurs

    Empowering Extraordinary Service

    Appreciating Your Frontline Service Personnel

    How Your Staff Can Calculate the Lifetime Value of a Customer

    Determining Your Customers' Moments of Truth

    Business Rebel Hall of Fame Profile: George Zimmer

    Engaging Your Customers in the Service Strategy

    Treat 'em Like Royalty -- You'll Be Rewarded with Loyalty

    Seven Tips That Will Make Your Company a Service Leader


    13. Creating Brand, Building Buzz

    Making an Emotional Connection with Your Customers

    Permission Marketing: Getting the Green Light from Your Customers

    Viral Marketing: Turning Your Customers into Foot Soldiers

    Buzz: The Collision of Culture and Commerce

    The Power of the Media -- Both Old and New

    Business Rebel Hall of Fame Profile: Ian Schrager

    How to Write a Killer Press Release

    Get Busy Buzzing


    VI. THE RISKS OF BEING A REBEL

    14. The Most Common Challenges Facing Rebel Companies

    A Tool for Understanding Your "Company DNA"

    The Ten Perils of Rebel Companies

    Business Rebel Hall of Fame Profile: Martha Stewart

    How to Get Rich Quick


    15. Being a Rebel in a Big Company

    The History of Heretics

    Getting Rid of Fear

    Developing a Sponsor

    Business Rebel Hall of Fame Profile: Charles Schwab

    How Big Companies Can Encourage Rebels

    Thinking Like a Venture Capitalist

    How to Make Big Feel Small

    Five Tips for Inviting Rebel Behavior to the Corporate Boardroom


    16. Rebel Without a Pause

    Are You on the Path to Burnout?

    How to Avert Burnout in Your Company

    "My Life Is My Message"

    How to Succeed in Business Without Really Frying

    Business Rebel Hall of Fame Profile: Ted Turner

    My Cure for Burnout


    WORK CLIMATE SURVEY (Sample)

    REBELS' RESULTS AND RELATIONSHIPS GRID PRESCRIPTIONS

    BIBLIOGRAPHY

    INDEX