The Smart Nonprofit – Staying Human–Centered In An Automated World

BETH KANTER is a thought leader in digital transformation and well-being in the nonprofit workplace. She is the co-author of the award-winning Happy Healthy Nonprofit: Impact without Burnout and co-author with Allison Fine of the bestselling The Networked Nonprofit. ALLISON FINE is among the nation's preeminent writers and strategists on the use of technology for social good. She is the author of the award-winning Momentum: Igniting Social Change in the Connected Age and of Matterness: Fearless Leadership for a Social World.

Preface xix Acknowledgments xxi Part I Understanding and Using Artificial Intelligence 1 Chapter 1 Becoming a Smart Nonprofit 3 Introduction 3 Understanding Smart Tech 7 Becoming a Smart Nonprofit 10 A Real-World Smart Nonprofit 12 The Dangers of Automation 15 About This Book 17 Conclusion 18 Chapter 2 Leading Smart Nonprofits 21 Introduction 21 The Busyness Paradox 22 Creating Healthy Cultures 24 Smart Tech and Jobs 27 Leading through Resistance 29 Conclusion 35 Chapter 3 The Evolution of Smart Tech 39 Introduction 39 A Brief History 40 Digital Eras and Disruptive Technology 42 Accelerating into the Autonomous World 43 Key Aspects of the Autonomous World 44 AI4Good 47 Conclusion 52 Chapter 4 Staying Human-Centered 57 Introduction 57 Man vs. Machine 57 Co-botting 59 Human-Centered Design 62 Conclusion 67 Chapter 5 Data, Data, Data 69 Introduction 69 Big Data 70 Understanding Data Science 72 Data Planning for Your Organization 74 Third-Party Data Sets 75 Second-Party Data 76 Conclusion 80 Chapter 6 Ethical and Responsible Use 83 Introduction 83 Responsible Use 84 Rooting Out Embedded Bias 86 Digital Privacy 89 Creating Ethical Standards 95 Smart Tech and Governance 97 Conclusion 100 Part II The Smart Nonprofit Use-Case Examples and Management 105 Chapter 7 Ready, Set, Go 107 Introduction 107 Ready 108 Set 116 Go 119 Conclusion 123 Chapter 8 Automating Program Delivery 125 Introduction 125 Creating More Capacity 125 Overcoming Service Barriers 127 Crisis Intervention 130 Removing Barriers to Accessibility 131 Advocacy 132 Conclusion 134 Chapter 9 Fundraising 139 Introduction 139 The Leaky Boat Problem 139 Using Smart Tech for Relational Fundraising 143 The Future of Giving 148 Conclusion 149 Chapter 10 Automating the Back Office 153 Introduction 153 Human Resources 153 Workplace Well-Being and Automation 156 Financial Management 161 Improving Organization-wide Workflow 162 Editing, Customizing, and Reviewing Content 164 Project Management 164 Conclusion 165 Chapter 11 Smart Philanthropy 169 Introduction 169 Automating Donor Advising 170 Philanthropic Investment in the Use of Smart Tech for Social Good 173 Conclusion 176 Part III Where We Go From Here 179 Chapter 12 A Smarter Future 181 Introduction 181 The Future of Nonprofit Work 181 A Better Path Forward 182 Societal Changes 184 Conclusion 189 Glossary: The Vocabulary of Smart Tech 193 Resources/Bibliography 199 About the Authors 207 Index 209