The Success or Die Ultimatum: Saving Companies with Blended, Long-Term Improvement Formulas
Autor Steven Borris, Daniel Borrisen Limba Engleză Hardback – apr 2015
The "Success or Die" Ultimatum: Saving Companies with Blended, Long-Term Improvement Formulas uses a compelling story format to guide readers through a collection of stories that illustrate best practices for finding and fixing common issues found in today’s organizations. It uses in-depth case studies to illustrate a range of scenarios at a call center, pharmaceutical company, automotive parts supplier, and metals distributor and processor.
Readers will learn simple techniques, such as face-to-face discussions to gather data, as well as more complex diagnostic techniques, such as Four-Field Mapping and process mapping. Readers will better understand the complexities in newly formed working relationships, as well as how to:
- Hire and work with consultants
- Interact with management to get things done
- Engage workers on the front line
- Handle those who are actively against improvements
- Build and sustain a culture of improvement
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Specificații
ISBN-13: 9781482299038
ISBN-10: 1482299038
Pagini: 312
Ilustrații: 29 black & white illustrations, 9 black & white tables
Dimensiuni: 156 x 234 x 20 mm
Greutate: 0.59 kg
Ediția:1
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
ISBN-10: 1482299038
Pagini: 312
Ilustrații: 29 black & white illustrations, 9 black & white tables
Dimensiuni: 156 x 234 x 20 mm
Greutate: 0.59 kg
Ediția:1
Editura: Taylor & Francis
Colecția Productivity Press
Locul publicării:Oxford, United Kingdom
Public țintă
Professional Practice & DevelopmentCuprins
The Uninvited Visitors. The Consultant. The CEO. The COO. Hamish. Division Presidents. Big Picture Map. Hugh Greenlees. The Confrontation: Ronson & Ronson Metals Distribution. Next Automotive. Chuck Nothis Clarity. Independent Pharmaceuticals. Lucie Bell. Phonethics: The Call Center. Elizabeth Golden. The Project Plan. Corporate Cost Allocations Overall. The Low-Hanging Fruit: Phonethics. Initial Analysis and Morning Meetings: Next Automotive. Theory Becomes Practice: Next Automotive 3. Chuck Nothis: Curriculum Vitae. Understanding Data and Basic Statistics: Introduction to SPC. The Powder Analysis Powder Data. Hugh Comes Around? Ronson & Ronson Metal Distribution 3. Corporate Update. Corporate Cost and Strategy. Hugh Greenlees 2. Hamish 2. Commitment. Jeff Lincoln 2. Phonethics Call Center Company 3. Phonethics 4: The Diagnosis. Elizabeth Golden 2. Lucie Bell 2. Strategy Meeting with the Board.
Descriere
This book details a proven recipe for applying Lean, Six Sigma, and the Theory of Constraints in a manner that will maximize return on investment, cash flow, and net profits. The book presents a collection of stories that illustrate best practices for finding and fixing common issues found in today’s organizations. In-depth case studies illustrate a range of scenarios at a call center, pharmaceutical company, automotive parts supplier, and metals distributor and processor. The book covers simple, yet effective, statistics and explains how Minitab® can be used to simplify and speed up data analysis.