Training Specialists come in all shapes and sizes, and possess varying skills to help participants learn and understand. We cover every industry that exists, from financial contact centers, to personal fitness, to manufacturing industries, to defense. The tools and expertise used depends largely upon the management staff at any organization. The level of engagement of management has much to do with how a "trainer" flexes their knowledge, and helps drive superior business results. The purpose of this book is to provide, based on my years of experience in learning and development, a common sense methodology and understanding of the concepts, strategies, and techniques to make training a success at your organization. My goal is to provide Learning Specialists (prospective Trainers, Training Managers, Directors of Training) with tools, references, and structure to assist in the planning and development of training. We are a special breed-we share a true passion to help others-we are more people-centric, not machine-centric, and we tend to see the world through the shared success of employees we interact with, not necessarily the increased production that our efforts may affect. We are concerned about human assets, not machine centers or processes. Now saying this, it does not mean we don't have Operational Excellence imperatives in mind...we tend to gravitate more toward the human condition than the downtime or uptime condition. Whether we work in a cost center or profit center, it is our charge to provide learning opportunities for those around us that meet direct business needs. This reference guide will provide what I've gathered over years in training, and I intend to share my successes and failures so we can all learn a little more. Believe me, there have been plenty of both