THE UPWARD SPIRAL is written for new and potential supervisors who want to make a long-term difference not only in the quality of products and services, but in staff development. When you read this book you will discover how to... - organize and manage the work (not do the work) - be a boss, manager, and leader -take charge of the job instead of letting the job take charge of you - make decisions, develop structures, and assist staff in taking personal responsibility for their work and work environment - provide staff development as an important long-range goal -resolve personnel problems.