The World's Greatest Service: Lead yourself and your team to Success "Thrill factor included"If you are looking for: Stronger employee commitmentHigher guest satisfaction ratingsMore revenue per guest/per visit/per purchaseAnd greater loyalty amongst staff and customers...Then THIS is the book for you The World's Greatest Service is mandatory reading in many companies; and it has inspired thousands in a variety of businesses. Why? Its advice is not only based on a easy to grasp ideology: It's also easy to apply, so you're sure to THRILL yourself, your colleagues, AND your guests and customers along the way.