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They Serve Like We Lead: How to take care of your people, so they take care of your customers de Monique Richardson

They Serve Like We Lead: How to take care of your people, so they take care of your customers

Autor Monique Richardson
en Limba Engleză Paperback – 5 mai 2023
Monique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership.
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Specificații

ISBN-13: 9780645792706
ISBN-10: 0645792705
Pagini: 272
Dimensiuni: 152 x 229 x 19 mm
Greutate: 0.37 kg
Editura: BOOKPOD

Notă biografică

Monique Richardson is a leading speaker and expert in service leadership and customer service whose goal is to help transform customer service cultures through a service leadership-driven approach. She works with organisations across the globe and is the author of Managing Difficult Customer Behaviour: A Practical Guide for Confident Conversations.