If you are a Director or executive that is thinking about what the Internet of Things (IoT) means to your business, then this book is aimed at you. We ask the smart questions that will help you in "Problem shaping", with a lens of strategy development, policy making, supervision and external accountability. Charlie Isaacs, CTO for Customer Connection & IoT CTO, Salesforce: "This book asks all the right questions about every stage of the IoT process, especially questions pertaining to how your implementation will affect the Customer Experience. The book allows you to ensure that you've answered the important questions and helps prevent paralysis by analysis." Digital disruption is driving radical Business Transformation and the Internet of Things is one of the core components of this. If data is the oil of the 21st century, then IoT is the untapped reservoir. The first two sections (Situation and Complication) are about setting the scene. In the resolution section, we share the Smart Questions that we trust will assist in "problem shaping" the Internet of Things (IoT) opportunity for your organization. Finally, we share some real-world examples that may help give life to all these ideas.