2018 Reprint of 2015 Edition. Full facsimile of the original edition. Not reproduced with Optical Recognition software. The Tongue and Quill is produced by the Air Force to improve writing and speaking skills. Although there are many specific references to the Air Force, the information provided is of great use for those in the Army, Navy, Marines, Coast Guard, educators and students, and civilian corporations around the United States. In fact, it is of great use for anyone hoping to improve their communications skills and make a more professional appearance. The purpose of this publication is to provide the necessary information to ensure clear communications - written or spoken. Whether you are in the Air Force or not, the knowledge you will acquire from this book will prove to be a most valuable tool and you will find yourself referring to it often in the future. Table of contents: PART I: COMMUNICATON BASICS Chapter 1: A Basic Philosophy of Communication Chapter 2: Seven Steps to Effective Communication: An Overview PART II: PREPARING TO WRITE AND SPEAK Chapter 3: Step 1: Analyze Purpose and Audience Chapter 4: Step 2: Research Your Topic Chapter 5: Step 3: Support Your Ideas Chapter 6: Step 4: Organize and Outline PART III: WRITING WITH FOCUS Chapter 7: Step 5: Draft Chapter 8: Step 6: Edit Chapter 9: Step 7: Fight for Feedback and Get Approval PART IV: FACE-TO-FACE COMMUNICATION Chapter 10: Air Force Speaking Chapter 11: Effective Listening Strategies PART V: WORKPLACE CHALLENGES Chapter 12: Electronic Communication and Social Media Chapter 13: Meetings PART VI: Document Standards Chapter 14: The Official Memorandum Chapter 15: The Personal Letter Chapter 16: Air Force "Papers" Chapter 17: The Staff Study Chapter 18: The Staff Package Chapter 19: Writing Better Bullet Statements Chapter 20: The Official Biography Chapter 21: The Résumé Chapter 22: Envelopes and Mail Chapter 23: Air Force Publications and Forms Part VII: Writing Mechanics Chapter 24: Writing Terminology Chapter 25: Punctuation Chapter 26: Abbreviations Chapter 27: Capitalization Chapter 28: Numbers