This Book will Explain to you: ¿ The History of Total Quality Management (TQM). ¿ Definition of Common terms used in TQM. ¿ Define quality (Accountability, Affordability, Availability ...). ¿ TQM Principles in simple words for clear understanding. ¿ Costs associated with TQM (Cost of Quality, POC, PONC, etc..). ¿ Define the word customer in details. ¿ Statistical Process Control (SPC). ¿ Measurement indices used in TQM. ¿ Tools used in TQM (Pareto Charts, Fish Bone Diagram, etc...). ¿ Communication system for TQM implementation. ¿ Stains of Factory System of production solving them. ¿ Training for TQM implementation ¿ Step wise Implementation of TQM system in your company. ¿ How TQM can be related to other Management Principles. ¿ How TQM principles can be implemented in service sector. ¿ Fundamentals of Computers and RDBMS (Eg:- Oracle) ¿ Statistics and Scientific Methods for Managers. ¿ An Evaluation Questioner for TQM system in your company.