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Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management de Gaudreau

Total Quality Management for Custodial Operations: A Guide to Understanding and Applying the Key Elements of Total Quality Management

Autor Gaudreau
en Limba Engleză Hardback – 18 dec 2020
This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.
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Specificații

ISBN-13: 9781138464339
ISBN-10: 1138464333
Pagini: 126
Dimensiuni: 210 x 280 mm
Greutate: 0.64 kg
Ediția:1
Editura: Taylor & Francis
Colecția CRC Press
Locul publicării:Oxford, United Kingdom

Public țintă

Professional Practice & Development

Cuprins

1 Total Quality Management, 2 Total Employee Involvement, 3 Continuous Process Improvement., 4 Organizational Systems Management, 5 Integrated Systems Management.

Notă biografică

Stephen D. Gaudreau is a co-founder of POWER, Inc. He has been developing and delivering training in the field of Total Quality Management since 1980 and has received numerous industry awards. His areas of expertise include developing executive teams, creating organizational human resource systems, and training teams on customerfocused quality improvement.

Descriere

Examines Total Quality Management for the building cleaning maintenance industry. This book demonstrates how to motivate employees to improve the quality of your service. It focuses on the customer.