This is the complete interactive instruction book, easily followed, yet technically complete for the advanced food manager, by a proven expert in the field. This book was written with a total focus on the food industry, designed for the food industry and the food industry alone. Total quality management is the only answer to guide a food firm, its people, its quality of products and improve its productivity. It ensures that service and the food product meets expectation. Every firm that endorses, resources, and practices a total quality Management program will find great and meaningful accomplishments today and in the immediate future. It's the right step to achieve excellence and the development of satisfied customers. It will help you to more than meet your competition and build your bottom line. This book was written with a total focus on the Food Industry, designed for the food industry and the food industry alone.