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Total Quality Management in Information Services: Information Services Management Series

Autor Guy St. Clair
en Limba Engleză Hardback – 31 dec 1996
Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.
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Specificații

ISBN-13: 9783598243684
ISBN-10: 3598243685
Pagini: 286
Dimensiuni: 155 x 230 x 21 mm
Greutate: 0.58 kg
Ediția:Reprint 2012
Editura: De Gruyter
Colecția De Gruyter
Seria Information Services Management Series

Locul publicării:Berlin/Boston

Cuprins

Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: `Total quality management means quality service¿ -- Part 1 Quality and Information Services -- Part 2 TQM ¿ the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index