Toyota Under Fire: Lessons for Turning Crisis into Opportunity
Autor Jeffrey Liker, Timothy Ogdenen Limba Engleză Hardback – 16 mai 2011
The definitive inside account of Toyota's greatest crisis—and lessons you can apply to your own company
"Those who write off Toyota in the current climate of second guessing and speculation are making a profound mistake and need to read this book to get the facts. Toyota is a company that will channel the current challenges to push themselves to even more relentless continuous improvement."—Charles Baker, former Chief Engineer and Vice President for R&D, Honda of America
"Toyota Under Fire is a superb book and should prove very helpful to American industry's understanding of the problems faced and how any company can prevent similar occurrences in the future."
—Norman Bodek, author, founder of Productivity Press, and inductee in 2010 Industry Week Manufacturing Hall of Fame
"As a former automotive supplier executive and student of Toyota, I was concerned to see the many negative reports and investigations into the quality and safety of its vehicles. Toyota Under Fire tells the story of how this great company is growing wiser and stronger by living its culture and values."
—Michael Fisher, CEO, Cincinnati Children's Hospital Medical Center
"Just as Toyota has put itself through excruciating soul-searching in order to understand what went wrong, so should we all take advantage of the opportunity for learning presented to us by Toyota's misfortune. In these pages, you will find that the actual circumstances were far more complex, nuanced, and uncertain than you saw reported in the news."
—John Y. Shook, Chairman and CEO, Lean Enterprise Institute
"The most comprehensive and detailed review to date of the circumstances that led to the crisis, and the events and contexts that caused it to escalate.”
—Strategy & Business
About the Book
For decades, Toyota has been setting standards that are the envy—and goal—of organizations worldwide. Its legendary management principles and business philosophy, first documented by Jeffrey K. Liker in his influential book The Toyota Way, changed the business world's approach to operational excellence.
Granted unprecedented access to Toyota's facilities worldwide, Liker, along with Timothy N. Ogden, investigated the inside story of how Toyota faced the challenges of the recession and the recall crisis of 2009–2010. In both cases, the company was caught off guard—and found that a root cause of the challenges it faced was its failure to live up to its own principles. But the fundamentals were still there, and the company has ultimately come out of the most challenging years of its postwar existence even stronger than before.
Toyota Under Fire chronicles all the events of the recession and the recall crisis in detail, providing valuable lessons any business leader can use to survive and thrive in a crisis, no matter how large:
- Crisis response must start by building a strong culture long before the crisis hits.
- Culture matters far more than decisions made by top executives.
- Investing in people, even in the depths of a recession, is the surest path to long-term profitability.
Apply the lessons of Toyota Under Fire to your company, and you'll meet any future management challenge calmly, responsibly, and effectively—the Toyota Way.
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Specificații
ISBN-13: 9780071762991
ISBN-10: 007176299X
Pagini: 208
Dimensiuni: 150 x 224 x 24 mm
Greutate: 0.46 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:New York, NY, United States
ISBN-10: 007176299X
Pagini: 208
Dimensiuni: 150 x 224 x 24 mm
Greutate: 0.46 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill
Locul publicării:New York, NY, United States
Cuprins
Jeffrey K. Liker is the author of the bestselling
The Toyota Way and 10 other related
books. He is a professor of industrial and operational
engineering at the University of Michigan
and consults and speaks through his own
consulting firm and The Toyota Way Academy.
Timothy N. Ogden is cofounder of Sona
Partners and a writer and editor who has developed
nearly 20 business books for major
publishers. His work has appeared in Harvard
Business Review, Stanford Social Innovation
Review, Strategy+Leadership, and Miller-
McCune, among others.
Descriere
The first comprehensive look at the Toyota recall. A case study of how to overcome a major management crisis.