The strategic plan describes the OCC's strategic goals and objectives for carrying out its mission during the next five years. The plan provides a road map for how the OCC will ensure a safe and sound system of national banks and federal savings associations (collectively, banks); promote equal access to financial services and fair treatment of bank customers; maintain a flexible legal and regulatory framework that enables a strong, competitive system of banks; and field a competent, highly motivated, and diverse workforce. Equally important, the plan explains the internal and external programs that will be implemented to ensure that the OCC achieves results in a cost-effective manner.