This report provides a guideline to estimate the staffing and resource needs required to effectively operate and maintain traffic signal systems. The results of a survey performed under this project, as well as a review of the literature and other surveys indicated that agencies achieving a high level of signal system performance do so under a wide variety of conditions such as agency size, geography, system complexity and traffic conditions that do not adhere to the typical level of documented resource requirements. Accordingly, a set of performance-based criteria were developed to define requirements. The performance-based criteria are focused on establishing realistic and concise operations objectives and performance measures.