This book is intended as a guide for anyone who wants to develop their skills as a trainer. It is based on 15 years' experience in the training industry working with everyone from dysfunctional teenagers to senior management. The concepts and techniques you will find on the following pages have not been created as part of a theoretical training course but have been developed in actual training situations and are the result of years of trial and error. Whether you are new to the world of training or have a number of years' experience; whether you train on a regular basis or just now and then, this book will help you to become a better, more effective and confident trainer who gets results every time.