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Ultimate Basic Business Skills: Training an Effective Workforce

Autor Christee Gabour Atwood
en Limba Engleză Mixed media product
Having this book on your bookshelf is like having an on-call business training department. Ultimate Basic Business Skills provides ready-to-present programs on the most critical front-line business skills every member of your organization needs - basic training that is often ignored in favor of more specialized product or service training. This book offers learning professionals everything needed to quickly deploy a business boot camp, including lively, scripted, half-day programs in more than 20 individual topic areas. Subjects include both external and internal customer service, basic business skills, and training to help employees thrive in a professional business environment. All handouts, worksheets, assessments, and PowerPoint presentations are included, and can easily be customized for their intended audience.
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Specificații

ISBN-13: 9781562865894
ISBN-10: 1562865897
Pagini: 296
Dimensiuni: 203 x 236 x 19 mm
Greutate: 0.69 kg
Editura: ASTD