Questions and Answers Every Business owner has about IT Service & Support for their Business. Should I hire an IT Service Company? Why not hire my own staff? Can I do both? How Does the Cloud impact my decision? The ultimate business owner's guide for finding professional, competent, honest, considerate, on-time, fairly-priced and dependable computer service and support. Read this book and you'll discover: The five types of technical support available, and the pros and cons of each. 5 critical facts you must know before moving to the cloud How to avoid getting ripped off, disappointed and/or paying for substandard work. 12 warning signs that you hired the wrong computer consultant. Viruses, worms, spyware and hackers: what you need to know to protect your company from invasion. Everything you need to know about contracts, payment schedules, and rate negotiations. 20 revealing questions you should ask any computer consultant before giving them access to your company's network. Why you need to avoid "cheap" or "bargain" computer repair shops. How to turn technology into a competitive advantage instead of a drain on your time, money, and resources. Why your business needs managed services.