Water Off a Duck's Back: How to Deal with Frustrating Situations, Awkward, Exasperating or Manipulative People... and Keep Smiling!

-Win more arguments

-Deal with workplace bullies, irritating, awkward, and exasperating people

-Deal effectively with 'unreasonable' people

-Take greater control over how you think about situations and events

-Respond to people and circumstances in ways that leave you laughing with tears, not crying

-Spot and then control people who manipulate, use verbal tricks, or play 'mind games'

-Deal decisively with people who exaggerate, make unfair judgements, distort facts, spread

rumors, or twist things to suit their own ends, and much more

You can only go away after reading this with a smile on your face, and a spring in your step.