Siblings, Gabby and Maddox, are going to be ready for Christmas early this year by sending their letter to Santa. However, Father tells the children they must move out of state before Christmas. The children become worried that Santa won't be able to find them to deliver their presents. Father tries to reassure the children by telling them about Santa's Family Moving Department, otherwise known as the FMD; Santa's elite team of elves that track good boys and girls moving during the Christmas season. Follow Gabby and Maddox as they move from Florida to Ohio. See them experience snow for the first time, and then enlist the help of a mall Santa to get word to the North Pole of their move. Meet Ralph, the team leader of the FMD, as he tracks the children across the country to ensure they are not left out of the Holiday cheer. Ralph, along with the help from Susie in the Mail Room and Bob in the Control Room, work together to keep Santa apprised of the siblings location. Even with the location of the children in hand, Santa may need to use a little Christmas magic to ensure the family has a Christmas to remember.