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When Bad Things Happen to Good Organizations: How Effective Managers Prepare for Crisis de Starr Mayer

When Bad Things Happen to Good Organizations: How Effective Managers Prepare for Crisis

Autor Starr Mayer
en Limba Engleză Paperback – 28 feb 2011
This road map will give confidence to leaders of nonprofit organizations and faith groups facing the unknown with sometimes limited resources. The many examples--of actions which averted calamities and of failures resulting in chaos--are engaging. "When Bad Things Happen to Good Organizations" answers the questions that are often in the backs of the minds of those who lead organizations:
* How do I know this is a crisis?
* Can crises be prevented?
* What do I do when I walk out the door and the media has questions?
* What actions can our board or council take right now?
The guides which are included are easily adapted by any organization. Every nonprofit leader should own "When Bad Things Happen to Good Organizations". Every board should discuss this topic. Every organization should have a plan for "When Bad Things Happen to Good Organizations".
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Specificații

ISBN-13: 9781600378614
ISBN-10: 1600378617
Pagini: 141
Ilustrații: 1
Dimensiuni: 127 x 203 x 11 mm
Greutate: 0.18 kg
Editura: Morgan James Publishing

Cuprins

Table of Contents:
Chapter One: About Crises
    Questions to Consider
    External Crises
    Internal Crises
    What Makes a Crisis Life-Threatening
    Prevention and Cure
    The Keys to Crisis Management
Chapter Two: Preventing Crises with Policies
    The Benefits of Policies
    Determining Which Policies Are Needed
    The Essential Documents for a Policy Manual
    Policies Are Often Overlooked
    Examples of Preventing Crises with Policies
Chapter Three: Preventing Crises with People
    The People Who Make Up the Board of Directors
    The Role of the Board
    Keys to Creating a Highly Functioning Board
    Areas of Board Vulnerability
    Examples of Preventing Crises through Board Excellence
    Staff of Nonprofit Organizations
    Guidelines for Creating a Strong Staff
    Executive Transition Management
    Guidelines for Effective Management of Staff
    Examples of Preventing Crises through Staff Excellence
Chapter Four: Precursors to Crises
    Measuring Severity
    Assessing Tools Already in Place
    Acknowledging and Managing Conflict
    Timing and Time
    Two Key Responses to Conflict
    Conflict Management 101
    Bullies
    Examples of Precursors to Crises
Chapter Five: ItΣs a Crisis
    Elements of a Crisis
    An Identified Crisis is the Reality
    Emergency Plan in Time of Crisis
    Examples of Crisis Management
Chapter Six: The Crisis Has Passed
    Evaluation
    Communication
    Personnel Assessment
    Critical Conditions for Organizations
    Examples of Nonprofits in the Aftermath of Crises
Chapter Seven: Making the Organization Safe
    The Importance of Policies and People
    Identifying and Addressing Precursors to Crises
    Managing the Emergency
    Utilizing the Period After the Crisis
    Creating a Crisis Contingency Plan
    Developing and Utilizing a Crisis Audit Team
    Reaping the Rewards of Crisis Management Work
Prescriptions
    In Case of Emergency
    Crisis Emergency Plan
    Six Month Plan
    Emergency Contingency Planning
    Emergency Data Bank

Recenzii

"Starr Mayer provides practical, actionable wisdom for nonprofit boards and leaders. Good stewardship requires that leadership teams understand these principles and put processes in place to protect their missions."  --Jonathan T. M. Reckford, CEO, Habitat for Humanity International.

"An essential tool for board members and managers, particularly in a fast growth organization. "When Bad Things Happen to Good Organizations" shows the importance of calm, rational planning to protect your mission and reputation." --Wendy Kopp, Founder and CEO, Teach for America.

"We live and work in such uncertain times. "When Bad Things Happen to Good Organizations" is a must read for every nonprofit leader. Starr MayerΣs focus on people and policies is the right one, and she has provided us with an invaluable guide to avoiding the next bad thing." --Deb Jospin, partner, sagawa/jospin; co-author of "The Charismatic Organization"; and Chair of the Jonathan M. Tisch College of Citizenship and Public Service at Tufts University.

Notă biografică

Ms. Mayer spent most of her professional life working with traditional nonprofit organizations as well as with universities and churches.  As a manager, a consultant and a mediator she worked with groups to prevent or cure the crises which occurred as they pursued their missions.  After working as an Executive Director of a nonprofit, she worked with Habitat for Humanity International, most recently as the director of a unit she designed called Risk Prevention and Response.  She has conducted workshops and trainings in conflict management, executive transition management, and risk prevention.  She has a M.S.W. and a Certificate in Dispute Resolution. She has lived and worked in Scotland, Hong Kong and Jamaica, and currently resides in the Chesapeake region of Virginia.

Descriere

This road map will give confidence to leaders of nonprofit organizations and faith groups facing the unknown with sometimes limited resources. The many examples--of actions which averted calamities and of failures resulting in chaos--are engaging.