One day, I was having a conversation with a former employee about her hours. She suddenly said to me, "You do not understand because you do not have a husband to go home to..." I believe that I must have paused in mid-sentence, but i responded in a godly manner. I did not slap her, but it was a rude thing to say to another individual and especially to the one who was paying her salary. I realized then that even Christians needed lessons on learning tact and also in learning how to respond to rude people.This book was also written to help you to deal with the ogres out there who do not know what to say to others. May God give you peace of mind as you peruse these pages. This is the handbook that you need to add to your library. It is a vital tool to utilize with youth and with other small groups.