Why Software Sucks...and What You Can Do about It: People, Politics, and Policy
Autor David S. Platten Limba Engleză Paperback – 20 sep 2006
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Specificații
ISBN-13: 9780321466754
ISBN-10: 0321466756
Pagini: 243
Ilustrații: Illustrations
Dimensiuni: 152 x 226 x 15 mm
Greutate: 0.37 kg
Ediția:1
Editura: Addison-Wesley Professional
Locul publicării:Boston, United States
ISBN-10: 0321466756
Pagini: 243
Ilustrații: Illustrations
Dimensiuni: 152 x 226 x 15 mm
Greutate: 0.37 kg
Ediția:1
Editura: Addison-Wesley Professional
Locul publicării:Boston, United States
Descriere
“I’ve just finished reading the best computer book [Why Software Sucks...] since I last re-read one of mine and I wanted to pass along the good word. . . . Put this one on your must-have list if you have software, love software, hate programmers, or even ARE a programmer, because Mr. Platt (who teaches programming) has set out to puncture the bloated egos of all those who think that just because they can write a program, they can make it easy to use. . . . This book is funny, but it is also an important wake-up call for software companies that want to reduce the size of their customer support bills. If you were ever stuck for an answer to the question, ’Why do good programmers make such awful software?’ this book holds the answer.”
—John McCormick, Locksmith columnist, TechRepublic.com“I must say first, I don’t get many computing manuscripts that make me laugh out loud. Between the laughs, Dave Platt delivers some very interesting insight and perspective, all in a lucid and engaging style. I don’t get much of that either!”
—Henry Leitner, assistant dean for information technology andsenior lecturer on computer science, Harvard University“A riotous book for all of us downtrodden computer users, written in language that we understand.”
—Stacy Baratelli, author’s barber“David’s unique take on the problems that bedevil software creation made me think about the process in new ways. If you care about the quality of the software you create or use, read this book.”
—Dave Chappell, principal, Chappell & Associates“I began to read it in my office but stopped before I reached the bottom of the first page. I couldn’t keep a grin off my face! I’ll enjoy it after I go back home and find a safe place to read.”
—Tsukasa Makino, IT manager“David explains, in terms that my mother-in-law can understand, why the software we use today can be so frustrating, even dangerous at times, and gives us some real ideas on what we can do about it.”
—Jim Brosseau, Clarrus Consulting Group, Inc.A Book for Anyone Who Uses a Computer Today...and Just Wants to Scream! Today’s software sucks. There’s no other good way to say it. It’s unsafe, allowing criminal programs to creep through the Internet wires into our very bedrooms. It’s unreliable, crashing when we need it most, wiping out hours or days of work with no way to get it back. And it’s hard to use, requiring large amounts of head-banging to figure out the simplest operations.
It’s no secret that software sucks. You know that from personal experience, whether you use computers for work or personal tasks. In this book, programming insider David Platt explains why that’s the case and, more importantly, why it doesn’t have to be that way. And he explains it in plain, jargon-free English that’s a joy to read, using real-world examples with which you’re already familiar. In the end, he suggests what you, as a typical user, without a technical background, can do about this sad state of our software—how you, as an informed consumer, don’t have to take the abuse that bad software dishes out.
As you might expect from the book’s title, Dave’s expose is laced with humor—sometimes outrageous, but always dead on. You’ll laugh out loud as you recall incidents with your own software that made you cry. You’ll slap your thigh with the same hand that so often pounded your computer desk and wished it was a bad programmer’s face. But Dave hasn’t written this book just for laughs. He’s written it to give long-overdue voice to your own discovery—that software does, indeed, suck, but it shouldn’t.
—John McCormick, Locksmith columnist, TechRepublic.com“I must say first, I don’t get many computing manuscripts that make me laugh out loud. Between the laughs, Dave Platt delivers some very interesting insight and perspective, all in a lucid and engaging style. I don’t get much of that either!”
—Henry Leitner, assistant dean for information technology andsenior lecturer on computer science, Harvard University“A riotous book for all of us downtrodden computer users, written in language that we understand.”
—Stacy Baratelli, author’s barber“David’s unique take on the problems that bedevil software creation made me think about the process in new ways. If you care about the quality of the software you create or use, read this book.”
—Dave Chappell, principal, Chappell & Associates“I began to read it in my office but stopped before I reached the bottom of the first page. I couldn’t keep a grin off my face! I’ll enjoy it after I go back home and find a safe place to read.”
—Tsukasa Makino, IT manager“David explains, in terms that my mother-in-law can understand, why the software we use today can be so frustrating, even dangerous at times, and gives us some real ideas on what we can do about it.”
—Jim Brosseau, Clarrus Consulting Group, Inc.A Book for Anyone Who Uses a Computer Today...and Just Wants to Scream! Today’s software sucks. There’s no other good way to say it. It’s unsafe, allowing criminal programs to creep through the Internet wires into our very bedrooms. It’s unreliable, crashing when we need it most, wiping out hours or days of work with no way to get it back. And it’s hard to use, requiring large amounts of head-banging to figure out the simplest operations.
It’s no secret that software sucks. You know that from personal experience, whether you use computers for work or personal tasks. In this book, programming insider David Platt explains why that’s the case and, more importantly, why it doesn’t have to be that way. And he explains it in plain, jargon-free English that’s a joy to read, using real-world examples with which you’re already familiar. In the end, he suggests what you, as a typical user, without a technical background, can do about this sad state of our software—how you, as an informed consumer, don’t have to take the abuse that bad software dishes out.
As you might expect from the book’s title, Dave’s expose is laced with humor—sometimes outrageous, but always dead on. You’ll laugh out loud as you recall incidents with your own software that made you cry. You’ll slap your thigh with the same hand that so often pounded your computer desk and wished it was a bad programmer’s face. But Dave hasn’t written this book just for laughs. He’s written it to give long-overdue voice to your own discovery—that software does, indeed, suck, but it shouldn’t.
Cuprins
Acknowledgments xiiiIntroduction 1Chapter 1: Who’re You Calling a Dummy? 9 Where We Came From 10
Why It Still Sucks Today 11
Control versus Ease of Use 13
I Don’t Care How Your Program Works 15
A Bad Feature and a Good One 19
Stopping the Proceedings with Idiocy 23
Testing on Live Animals 26
Where We Are and What You Can Do 28
Chapter 2: Tangled in the Web 31 Where We Came From 32
How It Works 34
Why It Still Sucks Today 37
Client-Centered Design versus Server-Centered Design 40
Where’s My Eye Opener? 46
It’s Obvious—Not! 52
Splash, Flash, and Animation 56
Testing on Live Animals 59
What You Can Do about It 61
Chapter 3: Keep Me Safe 65 The Way It Was 66
Why It Sucks Today 67
What Programmers Need to Know, but Don’t 71
A Human Operation 77
Budgeting for Hassles 80
Users Are Lazy 83
Social Engineering 87
Last Word on Security 92
What You Can Do 93
Chapter 4: Who the Heck Are You? 97 Where We Came From 97
Why It Still Sucks Today 98
Incompatible Requirements 99
OK, So Now What? 106
Chapter 5: Who’re You Looking At? 119 Yes, They Know You 119
Why It Sucks More Than Ever Today 122
Users Don’t Know Where the Risks Are 125
What They Know First 127
Milk You with Cookies? 129
Privacy Policy Nonsense 138
Covering Your Tracks 140
The Google Conundrum 141
Solution 145
Chapter 6: Ten Thousand Geeks, Crazed on Jolt Cola 149 See Them in Their Native Habitat 149
All These Geeks 150
Who Speaks, and When, and about What 153
Selling It 158
The Next Generation of Geeks—Passing It On 161
Chapter 7: Who Are These Crazy Bastards Anyway? 169 Homo Logicus 170
Testosterone Poisoning 171
Control and Contentment 173
Making Models 175
Geeks and Jocks 177
Jargon 179
Brains and Constraints 181
Seven Habits of Geeks 183
Chapter 8: Microsoft: Can’t Live With ’Em and Can’t Live Without ’Em 189 They Run the World 189
Me and Them 190
Where We Came From 193
Why It Sucks Today 195
Damned if You Do, Damned if You Don’t 199
We Love to Hate Them 203
Plus ça Change 207
Growing-Up Pains 211
What You Can Do about It 214
The Last Word 220
Chapter 9: Doing Something About It 223 1. Buy 224
2. Tell 229
3. Ridicule 232
4. Trust 233
5. Organize 237
Epilogue 241About the Author 243
Why It Still Sucks Today 11
Control versus Ease of Use 13
I Don’t Care How Your Program Works 15
A Bad Feature and a Good One 19
Stopping the Proceedings with Idiocy 23
Testing on Live Animals 26
Where We Are and What You Can Do 28
Chapter 2: Tangled in the Web 31 Where We Came From 32
How It Works 34
Why It Still Sucks Today 37
Client-Centered Design versus Server-Centered Design 40
Where’s My Eye Opener? 46
It’s Obvious—Not! 52
Splash, Flash, and Animation 56
Testing on Live Animals 59
What You Can Do about It 61
Chapter 3: Keep Me Safe 65 The Way It Was 66
Why It Sucks Today 67
What Programmers Need to Know, but Don’t 71
A Human Operation 77
Budgeting for Hassles 80
Users Are Lazy 83
Social Engineering 87
Last Word on Security 92
What You Can Do 93
Chapter 4: Who the Heck Are You? 97 Where We Came From 97
Why It Still Sucks Today 98
Incompatible Requirements 99
OK, So Now What? 106
Chapter 5: Who’re You Looking At? 119 Yes, They Know You 119
Why It Sucks More Than Ever Today 122
Users Don’t Know Where the Risks Are 125
What They Know First 127
Milk You with Cookies? 129
Privacy Policy Nonsense 138
Covering Your Tracks 140
The Google Conundrum 141
Solution 145
Chapter 6: Ten Thousand Geeks, Crazed on Jolt Cola 149 See Them in Their Native Habitat 149
All These Geeks 150
Who Speaks, and When, and about What 153
Selling It 158
The Next Generation of Geeks—Passing It On 161
Chapter 7: Who Are These Crazy Bastards Anyway? 169 Homo Logicus 170
Testosterone Poisoning 171
Control and Contentment 173
Making Models 175
Geeks and Jocks 177
Jargon 179
Brains and Constraints 181
Seven Habits of Geeks 183
Chapter 8: Microsoft: Can’t Live With ’Em and Can’t Live Without ’Em 189 They Run the World 189
Me and Them 190
Where We Came From 193
Why It Sucks Today 195
Damned if You Do, Damned if You Don’t 199
We Love to Hate Them 203
Plus ça Change 207
Growing-Up Pains 211
What You Can Do about It 214
The Last Word 220
Chapter 9: Doing Something About It 223 1. Buy 224
2. Tell 229
3. Ridicule 232
4. Trust 233
5. Organize 237
Epilogue 241About the Author 243
Notă biografică
David S. Platt runs Rolling Thunder Computing (www.rollthunder.com), an education and consulting practice. He has more than twenty years of experience as a programmer, teaches software development at Harvard University Extension School and at companies all over the world, and is a popular speaker at conferences. He is the author of nine previous books—including Introducing Microsoft .NET, Third Edition, The Microsoft Platform Ahead, and Understanding COM+ (all Microsoft Press)—as well as many journal articles and newsletters. In 2002, Microsoft designated him a Software Legend. Dave lives in Ipswich, Massachusetts.
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“I’ve just finished reading the best computer book [Why Software Sucks...] since I last re-read one of mine and I wanted to pass along the good word. . . . Put this one on your must-have list if you have software, love software, hate programmers, or even ARE a programmer, because Mr. Platt (who teaches programming) has set out to puncture the bloated egos of all those who think that just because they can write a program, they can make it easy to use. . . . This book is funny, but it is also an important wake-up call for software companies that want to reduce the size of their customer support bills. If you were ever stuck for an answer to the question, ’Why do good programmers make such awful software?’ this book holds the answer.”
—John McCormick, Locksmith columnist, TechRepublic.com“I must say first, I don’t get many computing manuscripts that make me laugh out loud. Between the laughs, Dave Platt delivers some very interesting insight and perspective, all in a lucid and engaging style. I don’t get much of that either!”
—Henry Leitner, assistant dean for information technology and senior lecturer on computer science, Harvard University“A riotous book for all of us downtrodden computer users, written in language that we understand.”
—Stacy Baratelli, author’s barber“David’s unique take on the problems that bedevil software creation made me think about the process in new ways. If you care about the quality of the software you create or use, read this book.”
—Dave Chappell, principal, Chappell & Associates“I began to read it in my office but stopped before I reached the bottom of the first page. I couldn’t keep a grin off my face! I’ll enjoy it after I go back home and find a safe place to read.”
—Tsukasa Makino, IT manager“David explains, in terms that my mother-in-law can understand, why the software we use today can be so frustrating, even dangerous at times, and gives us some real ideas on what we can do about it.”
—Jim Brosseau, Clarrus Consulting Group, Inc.A Book for Anyone Who Uses a Computer Today...and Just Wants to Scream! Today’s software sucks. There’s no other good way to say it. It’s unsafe, allowing criminal programs to creep through the Internet wires into our very bedrooms. It’s unreliable, crashing when we need it most, wiping out hours or days of work with no way to get it back. And it’s hard to use, requiring large amounts of head-banging to figure out the simplest operations.
It’s no secret that software sucks. You know that from personal experience, whether you use computers for work or personal tasks. In this book, programming insider David Platt explains why that’s the case and, more importantly, why it doesn’t have to be that way. And he explains it in plain, jargon-free English that’s a joy to read, using real-world examples with which you’re already familiar. In the end, he suggests what you, as a typical user, without a technical background, can do about this sad state of our software—how you, as an informed consumer, don’t have to take the abuse that bad software dishes out.
As you might expect from the book’s title, Dave’s expose is laced with humor—sometimes outrageous, but always dead on. You’ll laugh out loud as you recall incidents with your own software that made you cry. You’ll slap your thigh with the same hand that so often pounded your computer desk and wished it was a bad programmer’s face. But Dave hasn’t written this book just for laughs. He’s written it to give long-overdue voice to your own discovery—that software does, indeed, suck, but it shouldn’t.
—John McCormick, Locksmith columnist, TechRepublic.com“I must say first, I don’t get many computing manuscripts that make me laugh out loud. Between the laughs, Dave Platt delivers some very interesting insight and perspective, all in a lucid and engaging style. I don’t get much of that either!”
—Henry Leitner, assistant dean for information technology and senior lecturer on computer science, Harvard University“A riotous book for all of us downtrodden computer users, written in language that we understand.”
—Stacy Baratelli, author’s barber“David’s unique take on the problems that bedevil software creation made me think about the process in new ways. If you care about the quality of the software you create or use, read this book.”
—Dave Chappell, principal, Chappell & Associates“I began to read it in my office but stopped before I reached the bottom of the first page. I couldn’t keep a grin off my face! I’ll enjoy it after I go back home and find a safe place to read.”
—Tsukasa Makino, IT manager“David explains, in terms that my mother-in-law can understand, why the software we use today can be so frustrating, even dangerous at times, and gives us some real ideas on what we can do about it.”
—Jim Brosseau, Clarrus Consulting Group, Inc.A Book for Anyone Who Uses a Computer Today...and Just Wants to Scream! Today’s software sucks. There’s no other good way to say it. It’s unsafe, allowing criminal programs to creep through the Internet wires into our very bedrooms. It’s unreliable, crashing when we need it most, wiping out hours or days of work with no way to get it back. And it’s hard to use, requiring large amounts of head-banging to figure out the simplest operations.
It’s no secret that software sucks. You know that from personal experience, whether you use computers for work or personal tasks. In this book, programming insider David Platt explains why that’s the case and, more importantly, why it doesn’t have to be that way. And he explains it in plain, jargon-free English that’s a joy to read, using real-world examples with which you’re already familiar. In the end, he suggests what you, as a typical user, without a technical background, can do about this sad state of our software—how you, as an informed consumer, don’t have to take the abuse that bad software dishes out.
As you might expect from the book’s title, Dave’s expose is laced with humor—sometimes outrageous, but always dead on. You’ll laugh out loud as you recall incidents with your own software that made you cry. You’ll slap your thigh with the same hand that so often pounded your computer desk and wished it was a bad programmer’s face. But Dave hasn’t written this book just for laughs. He’s written it to give long-overdue voice to your own discovery—that software does, indeed, suck, but it shouldn’t.