Workforce of One
Autor Susan Cantrell, David Smithen Limba Engleză Hardback – 30 apr 2010
Companies have excelled by treating customers as "markets of one"-offering them personalized buying experiences. But in managing talent, most firms still use one-size-fits-all HR practices. With today's diverse workforces, this approach is preventing organizations from attracting, retaining, and leveraging top talent.
In Workforce of One, Susan Cantrell and David Smith show how exceptional companies are tailoring work experiences to employees' talents and interests-customizing job duties, training, recognition, and even compensation, work schedules, and performance appraisals. Their reward? Lower turnover, greater productivity, improved profit margins.
The authors present four customization strategies:
-Segmenting your workforce; for example, by life stage and learning style
-Offering modular choices; e.g., choices regarding rewards, learning needs, or job duties
-Defining broad and simple rules, such as evaluating work by outcomes, not time invested, or hiring for potential in addition to specific skills
-Fostering employee-defined personalization, whereby employees define their own people practices (e.g., using peer-to-peer technologies to learn from one another)
Drawing on extensive proprietary research, the authors explain how to combine aspects of all four strategies to address your organization's unique needs.
Improving workforce performance through customized work experiences is the holy grail of the HR function. This book shows you how the workforce-of-one approach positions your company to win-while transforming your HR team into a strategic powerhouse.
In Workforce of One, Susan Cantrell and David Smith show how exceptional companies are tailoring work experiences to employees' talents and interests-customizing job duties, training, recognition, and even compensation, work schedules, and performance appraisals. Their reward? Lower turnover, greater productivity, improved profit margins.
The authors present four customization strategies:
-Segmenting your workforce; for example, by life stage and learning style
-Offering modular choices; e.g., choices regarding rewards, learning needs, or job duties
-Defining broad and simple rules, such as evaluating work by outcomes, not time invested, or hiring for potential in addition to specific skills
-Fostering employee-defined personalization, whereby employees define their own people practices (e.g., using peer-to-peer technologies to learn from one another)
Drawing on extensive proprietary research, the authors explain how to combine aspects of all four strategies to address your organization's unique needs.
Improving workforce performance through customized work experiences is the holy grail of the HR function. This book shows you how the workforce-of-one approach positions your company to win-while transforming your HR team into a strategic powerhouse.
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Specificații
ISBN-13: 9781422147580
ISBN-10: 1422147584
Pagini: 268
Ilustrații: Illustrations
Dimensiuni: 164 x 241 x 24 mm
Greutate: 0.51 kg
Editura: Harvard Business Review
Locul publicării:United Kingdom
ISBN-10: 1422147584
Pagini: 268
Ilustrații: Illustrations
Dimensiuni: 164 x 241 x 24 mm
Greutate: 0.51 kg
Editura: Harvard Business Review
Locul publicării:United Kingdom
Cuprins
Acknowledgements
Introduction
Part I: Toward a Workforce of One
1 The New Management Imperative
Part II: Four Paths to a Workforce of One
2 Segment Your Workforce
3 Offer Modular Choices
4 Define Broad and Simple Rules
5 Foster Employee-Defined Personalization
Part III: Cultivating a Workforce of One Organization
6 Designing Your Own Workforce of One
7 Workforce of One in Action: Procter & Gamble
8 Workforce of One Challenges and Solutions
9 A Call to Action for HR: Building Your Workforce of One Capability
Notes
Index
About the Authors
Introduction
Part I: Toward a Workforce of One
1 The New Management Imperative
Part II: Four Paths to a Workforce of One
2 Segment Your Workforce
3 Offer Modular Choices
4 Define Broad and Simple Rules
5 Foster Employee-Defined Personalization
Part III: Cultivating a Workforce of One Organization
6 Designing Your Own Workforce of One
7 Workforce of One in Action: Procter & Gamble
8 Workforce of One Challenges and Solutions
9 A Call to Action for HR: Building Your Workforce of One Capability
Notes
Index
About the Authors
Notă biografică
Susan Cantrellis a fellow at the Accenture Institute for High Performance Business, where she conducts original research on human performance.
David Smithleads Accenture's Human Performance Practice in North America as well as all aspects of the global Talent Management Group.
Descriere
Companies have excelled by treating customers as "markets of one"-offering them personalized buying experiences. But in managing talent, most firms still use one-size-fits-all HR practices. With today's diverse workforces, this approach is preventing organizations from attracting, retaining, and leveraging top talent.
In Workforce of One, Susan Cantrell and David Smith show how exceptional companies are tailoring work experiences to employees' talents and interests-customizing job duties, training, recognition, and even compensation, work schedules, and performance appraisals. Their reward? Lower turnover, greater productivity, improved profit margins.
The authors present four customization strategies:
-Segmenting your workforce; for example, by life stage and learning style
-Offering modular choices; e.g., choices regarding rewards, learning needs, or job duties
-Defining broad and simple rules, such as evaluating work by outcomes, not time invested, or hiring for potential in addition to specific skills
-Fostering employee-defined personalization, whereby employees define their own people practices (e.g., using peer-to-peer technologies to learn from one another)
Drawing on extensive proprietary research, the authors explain how to combine aspects of all four strategies to address your organization's unique needs.
Improving workforce performance through customized work experiences is the holy grail of the HR function. This book shows you how the workforce-of-one approach positions your company to win-while transforming your HR team into a strategic powerhouse.
In Workforce of One, Susan Cantrell and David Smith show how exceptional companies are tailoring work experiences to employees' talents and interests-customizing job duties, training, recognition, and even compensation, work schedules, and performance appraisals. Their reward? Lower turnover, greater productivity, improved profit margins.
The authors present four customization strategies:
-Segmenting your workforce; for example, by life stage and learning style
-Offering modular choices; e.g., choices regarding rewards, learning needs, or job duties
-Defining broad and simple rules, such as evaluating work by outcomes, not time invested, or hiring for potential in addition to specific skills
-Fostering employee-defined personalization, whereby employees define their own people practices (e.g., using peer-to-peer technologies to learn from one another)
Drawing on extensive proprietary research, the authors explain how to combine aspects of all four strategies to address your organization's unique needs.
Improving workforce performance through customized work experiences is the holy grail of the HR function. This book shows you how the workforce-of-one approach positions your company to win-while transforming your HR team into a strategic powerhouse.