Working Through Conflict
Autor Joseph P. Folger, Marshall Scott Poole, Randall K. Stutmanen Limba Engleză Paperback – 29 iul 2008
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Specificații
ISBN-13: 9780205569892
ISBN-10: 0205569897
Pagini: 336
Dimensiuni: 178 x 235 x 20 mm
Greutate: 0.54 kg
Ediția:6Nouă
Editura: ALLYN & BACON
Locul publicării:Boston, United States
ISBN-10: 0205569897
Pagini: 336
Dimensiuni: 178 x 235 x 20 mm
Greutate: 0.54 kg
Ediția:6Nouă
Editura: ALLYN & BACON
Locul publicării:Boston, United States
Cuprins
WORKING THROUGH CONFLICT
6th Edition
Table of Contents
Introduction
I.1 Conflict Defined
I.2 Arenas for Conflict
I.3 Productive and Destructive Conflict Interaction
I.4 Judgments About Conflict Outcomes
I.5 Plan of the Book
I.6 Summary and Review
Chapter 1: Communication and Conflict
1.1 A Model of Effective Conflict Management
1.2 Properties of Conflict Interaction
1.3 Summary and Review
1.4 Conclusion
Chapter 2: The Inner Experience of Conflict
2.1 The Psychodynamic Perspective
2.2 Emotion and Conflict
2.3 Social Cognitive Processes and Conflict
2.4 The Interaction of Psychodynamics, Emotion, and Social Cognition in
Conflict
2.5 Summary and Review
2.6 Conclusion
Chapter 3: Conflict Interaction
3.1 Stages of Conflict
3.2 Interdependence
3.3 Reciprocity and Compensation
3.4 Framing Issues in Conflict Interaction
3.5 Social Identity and Intergroup Conflict
3.6 Summary and Review
3.7 Conclusion
Chapter 4: Conflict Styles and Strategic Conflict Interaction
4.1 Origins of Conflict Styles
4.2 What is a Conflict Style?
4.3 An Expanded View of Conflict Style
4.4 Determining Other’s Styles
4.5 Pairings of Conflict Styles
4.6 Shifting Styles During Conflict Episodes
4.7 Selecting Conflict Styles
4.8 Cultural and Gender Influences on Conflict Styles
4.9 Styles and Tactics in Practice
4.10 Summary and Review
4.11 Conclusion
Chapter 5: Power: The Architecture of Conflict
5.1 Power and the Emergence of Conflict
5.2 A Relational View of Power
5.3 Power and Conflict Interaction
5.4 The Use of Power in Conflict Tactics
5.5 The Balance of Power in Conflict
5.6 Working with Power
5.7 Summary and Review
5.8 Conclusion
Chapter 6: Face-Saving
6.1 The Dimensions of Face
6.2 Face Loss as it Relates to Face-Saving
6.3 A Threat to Flexibility in Conflict Interaction
6.4 Conflict Interaction as a Face-Saving Arena
6.5 Forms of Face-Saving in Conflict Interaction
6.6 Face-Giving Strategies
6.7 Working With Face-Saving Issues
6.8 Summary and Review
6.9 Conclusion
Chapter 7: The Context of Conflict
7.1 History
7.2 Climate
7.3 The Organizational Context
7.4 Summary and Review
7.5 Conclusion
Chapter 8: Managing Conflict
8.1 Review of the Normative Model for Conflict Management
8.2 Navigating Differentiation
8.3 A Procedure for Managing Conflicts
8.4 Additional Useful Techniques
8.5 Summary and Review
8.6 Conclusion
Chapter 9: Third-Party Intervention
9.1 Property 1: Conflict is Sustained by Moves and Countermoves in Interaction
9.2 Property 2: Patterns of Conflict Behavior Tend to Sustain Themselves
9.3 Property 3: Conflict Interaction is Influenced by and in Turn Affects
Relationships
9.4 Property 4: Conflict Interaction is Influenced by the Context in Which It
Occurs
9.5 Summary and Review
9.6 Conclusion
6th Edition
Table of Contents
Introduction
I.1 Conflict Defined
I.2 Arenas for Conflict
I.3 Productive and Destructive Conflict Interaction
I.4 Judgments About Conflict Outcomes
I.5 Plan of the Book
I.6 Summary and Review
Chapter 1: Communication and Conflict
1.1 A Model of Effective Conflict Management
1.2 Properties of Conflict Interaction
1.3 Summary and Review
1.4 Conclusion
Chapter 2: The Inner Experience of Conflict
2.1 The Psychodynamic Perspective
2.2 Emotion and Conflict
2.3 Social Cognitive Processes and Conflict
2.4 The Interaction of Psychodynamics, Emotion, and Social Cognition in
Conflict
2.5 Summary and Review
2.6 Conclusion
Chapter 3: Conflict Interaction
3.1 Stages of Conflict
3.2 Interdependence
3.3 Reciprocity and Compensation
3.4 Framing Issues in Conflict Interaction
3.5 Social Identity and Intergroup Conflict
3.6 Summary and Review
3.7 Conclusion
Chapter 4: Conflict Styles and Strategic Conflict Interaction
4.1 Origins of Conflict Styles
4.2 What is a Conflict Style?
4.3 An Expanded View of Conflict Style
4.4 Determining Other’s Styles
4.5 Pairings of Conflict Styles
4.6 Shifting Styles During Conflict Episodes
4.7 Selecting Conflict Styles
4.8 Cultural and Gender Influences on Conflict Styles
4.9 Styles and Tactics in Practice
4.10 Summary and Review
4.11 Conclusion
Chapter 5: Power: The Architecture of Conflict
5.1 Power and the Emergence of Conflict
5.2 A Relational View of Power
5.3 Power and Conflict Interaction
5.4 The Use of Power in Conflict Tactics
5.5 The Balance of Power in Conflict
5.6 Working with Power
5.7 Summary and Review
5.8 Conclusion
Chapter 6: Face-Saving
6.1 The Dimensions of Face
6.2 Face Loss as it Relates to Face-Saving
6.3 A Threat to Flexibility in Conflict Interaction
6.4 Conflict Interaction as a Face-Saving Arena
6.5 Forms of Face-Saving in Conflict Interaction
6.6 Face-Giving Strategies
6.7 Working With Face-Saving Issues
6.8 Summary and Review
6.9 Conclusion
Chapter 7: The Context of Conflict
7.1 History
7.2 Climate
7.3 The Organizational Context
7.4 Summary and Review
7.5 Conclusion
Chapter 8: Managing Conflict
8.1 Review of the Normative Model for Conflict Management
8.2 Navigating Differentiation
8.3 A Procedure for Managing Conflicts
8.4 Additional Useful Techniques
8.5 Summary and Review
8.6 Conclusion
Chapter 9: Third-Party Intervention
9.1 Property 1: Conflict is Sustained by Moves and Countermoves in Interaction
9.2 Property 2: Patterns of Conflict Behavior Tend to Sustain Themselves
9.3 Property 3: Conflict Interaction is Influenced by and in Turn Affects
Relationships
9.4 Property 4: Conflict Interaction is Influenced by the Context in Which It
Occurs
9.5 Summary and Review
9.6 Conclusion
Textul de pe ultima copertă
Working Through Conflict: Strategies for Relationships, Groups, and Organizations, Sixth Edition
Joseph P. Folger, TempleUniversity
Marshall Scott Poole, IllinoisUniversity
Randall K. Stutman, CRA, Inc.
Covering the whole range of conflict settings—interpersonal, group, and organizational—Working Through Conflict provides an introduction to conflict and its management that is firmly grounded in current theory, research, and practice. Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate concepts and help you learn how to apply theory. The sixth edition of this engaging and comprehensive text has been thoroughly revised and updated to be even more accessible.
Features of the Sixth Edition:
Joseph P. Folger, TempleUniversity
Marshall Scott Poole, IllinoisUniversity
Randall K. Stutman, CRA, Inc.
Covering the whole range of conflict settings—interpersonal, group, and organizational—Working Through Conflict provides an introduction to conflict and its management that is firmly grounded in current theory, research, and practice. Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate concepts and help you learn how to apply theory. The sixth edition of this engaging and comprehensive text has been thoroughly revised and updated to be even more accessible.
Features of the Sixth Edition:
- A new chapter, “Managing Conflict,” presents an integrated model of conflict and offers you techniques for conflict management.
- Several new case studies addressing leadership, family, and neighborhood conflict make the material even more engaging and relevant.
- “Tactics,” covered solely in one chapter in the fifth edition, are blended throughout the text of the sixth edition, providing a more integrated discussion of the topic.
- Integrated discussions of emotion and social cognition and conflict, cover the most recent research on the factors that create and help manage conflict.
Caracteristici
- Emphasis on the organizational and social context of conflict connects interpersonal conflict to wider social currents and provides a broader context for conceptual understanding.
- Extensive coverage of culture and gender influences on conflict management throughout the text demonstrates the importance of these influences on working through conflict.
- Numerous “Case Studies” encourage students to consider options, reactions, or problems from different points of view and apply theory to real-life situations.
- Discussions of therole of emotion and social cognition in conflict offer students explanations for how conflicts develop and are affected by these factors.
- A rich treatment of interaction and communication dynamics in conflict shows students how to determine the direction of a conflict and helps students build communication skills for managing conflict effectively.
Caracteristici noi
- New chapter on managing conflict presents an integrated model and techniques for conflict management.
- Perspectives on conflict have been integrated into chapters on the Inner Experience of Conflict and Conflict interaction, presenting a more unified discussion of factors influencing conflict.
- Tactics covered solely in one chapter in the 5th edition (Chapter 7) are blended throughout the text of the 6th edition, providing a more integrated discussion.
- Doing Conflict (Chapter 7 in the 5th edition) is now Chapter 4, making connections with conflict interaction (Chapter 3) more immediately evident to students.
- Several new case studies dealing with leadership, family, and neighborhood conflict make the material even more engaging and relevant for students.
- Integrated discussions of emotion and social cognition and conflict, cover the most recent research on the factors that create and help manage conflict.
- Extensively updated references, highlight the most current research in the area of conflict studies.
- Arevised and updated Instructor’s Manual features sample syllabi, activities, exercises, and strategies for successfully teaching conflict and conflict management. Sections and cases from previous editions, not included in the main text of the 6th edition, are included for those instructors wishing to use them.
Notă biografică
Joseph P. Folger is Professor Emeritus of Adult and Organizational Development at Temple University, Philadelphia, PA, USA. He is the co-founder of the Institute for the Study of Conflict Transformation, an international network of conflict interveners and researchers.
Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications, and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois, Urbana-Champaign, USA.
Randall K. Stutman is the Managing Partner of CRA | Admired Leadership, a global leadership and communication consulting firm headquartered in Wayne, PA. He is the founder of the Admired Leadership Institute.
Marshall Scott Poole is the David L. Swanson Professor of Communication, Senior Research Scientist at the National Center for Supercomputing Applications, and Director of I-CHASS: The Institute for Computing in the Humanities, Arts, and Social Sciences at the University of Illinois, Urbana-Champaign, USA.
Randall K. Stutman is the Managing Partner of CRA | Admired Leadership, a global leadership and communication consulting firm headquartered in Wayne, PA. He is the founder of the Admired Leadership Institute.
Recenzii
PRAISE FOR THE 8th EDITION:
Working through Conflict provides an excellent and broad overview of the scholarship on conflict across a range of contexts. It also does a great job of explaining enduring insights about conflict while also discussing emerging trends, such as new communication technologies and conflict. Overall, it serves as an excellent introduction to the conflict literature.
- John P Caughlin, University of Illinois, USA
The eighth edition of Working Through Conflict is clearly the most comprehensive, broad-based text on communication and conflict. With its process focus, new material on media and conflict, updated research, and excellent case studies, it is the textbook that gives readers a foundation for navigating conflict productively and successfully.
-Linda L. Putnam, University of California, Santa Barbara, USA
Working through Conflict provides an excellent and broad overview of the scholarship on conflict across a range of contexts. It also does a great job of explaining enduring insights about conflict while also discussing emerging trends, such as new communication technologies and conflict. Overall, it serves as an excellent introduction to the conflict literature.
- John P Caughlin, University of Illinois, USA
The eighth edition of Working Through Conflict is clearly the most comprehensive, broad-based text on communication and conflict. With its process focus, new material on media and conflict, updated research, and excellent case studies, it is the textbook that gives readers a foundation for navigating conflict productively and successfully.
-Linda L. Putnam, University of California, Santa Barbara, USA